The staff is very professional, and they are trying very hard to make guests feel welcome. The manager personally assists with all issues, which speeds things up. The property is in perfect location. There is simply nothing better in town. The lobby feels rich and colonia plantationl decor perfectly fits the mood of resort. The rooms are small, but they... More

This was our 3rd hotel in 4 days. We went from Orlando, to Miami, to Key West. I am a Gold Member with the Priority Rewards Club. I have stayed at many Crowne Plaza locations before for work and pleasure. Check in is at 4pm, but we arrived a bit early (1:00pm), and it was a Sunday. I did not... More

I had always wanted to stay at La Concha Hotel in Key West, Florida and I finally had the opportunity to get a reasonable price for a room so I jump at it. The lobby is spectacular, beautiful old pictures of Hemingway all around it. We got there around 2:00 PM and of course we couldn't check in because check... More

This was a disaster. I'm a platinum ambassador and never been treated worse at a property. Let me get some of the positives. Location is great to walk down duval st and to walk back in any condition. The beds are comfortable like any crowne has. Thats it. Checking in- rooms were not available at check in time. checked bags... More

We used my Priority Club points to get a room, and enjoyed the property. We had a great room, loved seeing the sunset on the rooftop bar, and enjoyed the breakfast buffet on Sunday morning! Because of my Priority Club status, our parking was free. Once we checked in, we didn't need our car until we checked out. Our room... More

I had a read a few negative reviews of this hotel on Tripadvisor, so it was with a certain trepidation that I booked this hotel. There was mention of remodeling construction noise occurring all day, including weekends. There were also comments about dated rooms. My wife and I checked in on Saturday. The checking process was quick and painless. The... More

Awesome time in an awesome location. Friendly staff. No car needed because you will be in the heart of all the action. More

The location is great. Most stores and restaurants are around the hotel. There's a Star Bucks inside the building. The staff are friendly and helpful. However, the room is really small and overall this hotel is over priced. More

We stayed in January 2012 and it was horrible. They were renovating the 4th floor - a fact that they had neglected to tell us when we booked - and we were forced to hear hammering/drilling/sawing from 8am - 6/6:30pm everyday (including Sat. & Sun.) When we first arrived and I questioned the front desk manager concerning the amount of... More