Hotel room was average but who honestly spends that much time in their rooms when on vacation! Pool was amazing and the shuttle to downtown was awesome!!
- Holiday Inn Key West
- Key West Holiday Inn

Hotel room was average but who honestly spends that much time in their rooms when on vacation! Pool was amazing and the shuttle to downtown was awesome!!
We went as our last trip with my girl scout troop. They are all seniors in high school and going off to college. We stayed the weekedn here and were charged for 3 rooms instead of 2. After fighting with them on the 303.38 refund they REFUSE to issue the $70.00 charge that we got from THEM overdrafting our account....
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The staff graciously did whatever they could to accommodate our requests (which changed last minute). In order to give us what we wanted (they booked us into a room with a view over the pool which would have been beautiful), they gave us a handicap accessible room (1st floor with a great view of the parking lot because we wanted...
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At first we were excited the shuttle and pool are great. The lobby looks updated. But the rooms are terrible. Thank goodness we were only spending one night. The staff tried to be accommodating. Our first room was tolerable with the exception of bugs in the bath tub with rust in the base of the tub. The tub was gross....
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I took the advice here and got a room in the 2 story building overlooking the pool We were on a tight budget and had low expectations. The room was decent. It's away from the heart of key west but more affordable. Relatively clean, quiet, very spacious but older. Desk gave us a "Jr King suite" and it had a...
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Thank you for choosing to stay with us while visiting Key West. We appreciate the review too. We are pleased we fit your budget and exceeded expectations. Please visit with us again.
Sincerely,
Guest Services Manager
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Staff was friendly and the entrance looks nice.
Rooms themselves are quite old and worn out and cleanliness seems not to be valued much here, since we found cockroaches in both bathrooms. For what you are getting, the hotel seems to be overpriced. Also it is located on the opposite end of Key West than all the things you might...
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Thank you for taking the time to review our hotel. We truly apologize for the pest issue. We assure you cleanliness is very important to us and we are contracted with Orkin, who treats our property regularly. If we are alerted of a problem in the interim, we will have them out to retreat as soon as possible. We are...
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This room was booked using a third party cut rate service and was prepaid. Upon arrival we were told there was an additional charge of $7.99 per day per room. It was for parking and a shuttle service. Hmmmm. We did not use the shuttle because it was inconvient for our needs. We brought bikes to get us arround the...
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Thank you for taking time to write a review. Updates to our property are scheduled in the near future. We are so happy to hear you found a bright spot in our restaurant and great service by Fern. We know she appreciates the recognition. We hope you might give us another try down the line.
Sincerely,
Guest Services Manager
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Arriving at the Lexington Hotel Key West, it appeared to be a lovely facility. The room,however, was a different story. The carpet was filthy and stained and the room itself had an unpleasant odor. The bed was adequate but the pillows were worn and when asked for new pillows those brought to us were no better. The bathroom was long...
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We appreciate you taking the time to write a review. We apologize for any inconvenience you experienced during your stay. Improvements will be noticeable soon. We are happy to hear you found the shuttle service a plus.
Sincerely,
Guest Services Manager
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This is a very old building in decent location with no microwave / fridge in the room. Bed was ok, but our bathroom was terrible. Tub is not clean (rust around the faucets). Our room was very large, clean
They charge $8 for internet, parking and shuttle service. Good thing about the hotel is SHUTTLE SERVICE. Shuttle starts and ends...
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Thank you for choosing to stay with us. Our poolside rooms are equipped with mini-fridges and microwaves are available upon request for any guest. We would be happy to help better accommodate you on your next trip. Thank you for mentioning our valuable shuttle service. We hope to see you again.
Sincerely,
Guest Services Manager
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i booked a handicaped room with easy access to parking and was pleasantly supprised i 'm not in a wheel chiar, but have some mobility issues. room was good sized even for two, and clean, comfortable and could park right outside my door within 10 or 12 steps.the staff were very friendly and helpfull grounds were maintained very well. bath...
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