This is the only place that had rooms available that were not outrageously priced but I honestly can say that there was not much positive to say about the Comfort Inn in Key West other than that the room was clean. Do not take a room near the pool unless you are prepared to be awakened before 5 AM. I'm...
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The Comfort Inn was as I expected. It was clean, staff was friendly & the view was beautiful. What was exceptional was the bartender at the pool bar Stephanie! This lady was not the usual "care to be tipped" bartender! I had a very unpleasant issue with my visit that had nothing to do with the hotel/island. If it weren't...
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We live in the Keys and often have business meetings and other appointments in Key West and it is necessary to stay in the city as opposed to driving a 0:dark thirty to be timely. We choose this hotel as the price is usually well below other comparable hotels in the area. It is easy to access Old Town by...
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This hotel has a lot of good but also a lot of bad. The hotel itself is old and tired looking, the amount of money you spent per day is not worth the price. They also charge a resort fee per day of $7.99. This fee entitles you to have free breakfast, free Internet and heated pool. However since you're...
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Thank you for taking the time to review our hotel. We are sorry you left feeling you did not receive good value for your dollar. We apologize for the misunderstanding of our resort fee, which covers shuttle services to downtown, beaches, airport and golf course. Breakfast is free daily. Thanks for letting us know the staff was friendly and helpful...
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This Comfort Inn doesn't measure up to the hotel brand. The staff were not friendly, lacked interest and seemed put out when questioned on location of something simple such as breakfast. The room was dirty and not sound proof at all. Breakfast included in room price was very basic but really the best part of the stay. Location is good...
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Thank you so much for staying with us and we appreciate the review. We apologize you didn’t have a better experience. Our staff is typically complemented on their friendliness. We will be working on upgrades to our hotel very soon and hope you give us another opportunity to measure up. Thanks again.
Sincerely,
Guest Services Manager
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Staff was personable, knowledgable and helpful. Rooms (we had 2 for 4 nights) were clean, well equipped and comfortable. Eveything worked including wifi. Pool, shuttles, breakfast, guest laundry and other amenities were very good. The beds were very comfortable. TV reception was bad, but it was taken care of right away. Use the shuttles when you can, but, if you...
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Dear Guest,
Thank you for taking the time to review our hotel. We are happy to hear you had great stay and enjoyed several of our amenities. Thank you for letting us know we responded to your issue with the TV promptly. I am certain other travelers will appreciate your helpful tips. We look forward to seeing you again soon....
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I booked at this hotel before I read any reviews. After reading some of the reviews I was scared of showing up. Stayed April 24, 2012. This is not the Ritz but there is nothing wrong with this Hotel. Staff is very friendly. Room faced the pool. Furniture a little old but that didn't bother me. I want a CLEAN...
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Dear Guest,
We really appreciate you giving us an opportunity to meet your expectations despite your initial hesitation. Thank you for taking the time to give us positive feedback. We are so pleased you enjoyed your stay and experiences with the staff. We look forward to your next visit and hope you will have an opportunity to try our wonderful...
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This property is the worst Comfort Inn I have ever seen, & I stay @ that chain all the time. The elevators were slow & jerky, so we walked the 3 flights up on the tilted stairs. The room smelled so bad that it gave me a headache. We could not turn on the a/c because it spewed moldy smelling...
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Dear Guest,
We are very sorry to hear your recent stay with us was not satisfactory. We appreciate you bringing your experience to our attention. We do have a dedicated a/c Technician on our staff who maintains and cleans our a/c units on schedule. We apologize for any inconvenience you experienced and we hope our front desk staff was able...
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This hotel is located right where route 1 enters the island of Key West, or really, just to the left on N. Roosevelt Blvd. At first we were dissapointed at the loction, being so far from the center of town and all the activities, but were surprised when at check in, we were handed free shuttle passes to town on...
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Dear Guest,
Thank you for choosing to stay with us and for giving us detailed feedback. We are glad you were pleasantly surprised by our shuttle service and enjoyed the gulf view from your room. So sorry you didn’t experience the friendliness and assistance you were hoping to receive. We would love to have you back and another opportunity to...
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This place is such a dump! The rooms are very outdated, damaged furniture, uncomfortable beds that have probably never been replaced. Mine had a huge dip in it. Bathroom was gross, had holes in the walls, toilet seat had stains on it. And the rooms are incredibly loud, with the main road, the air comditioning and trashy hotel guests, getting...
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Dear Guest,
Thank you for your recent stay. We are very sorry for any inconvenience you experienced. We hope you mentioned these issues to our front desk. We would have been happy to move you to a quieter room on the poolside. We want our guests to enjoy their accommodations and our staff will do everything in their means to...
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