Stayed here for 4 days as part of a business trip that was extended a couple days. The property was beautiful as expected, and the service was exceptional. The prices are what one would expect at a Ritz, and they charge for everything. But there were a couple issues that are worth noting.
First, the poolside chairs. Most of the...
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The beaches are amazing, pools very nice. Fun for kids. A bit pricey for the level but overall a Ritz Carlton high level experience. Recomendable to anyone visiting Miami and Key Biscayne
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I've stayed in a lot of really nice hotels around the world, and the Ritz-Carlton Key Biscayne was my all time favorite. The facility was wonderful, and the staff was amazing.
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Dear famoffive06,
Thank you for your review on Trip Advisor. We are honored that you consider our island oasis in Key Biscayne, your all time favorite resort.
Our Ladies and Gentlemen look forward to welcoming you back one day soon.
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My wife and our 2 children (age 6 and 3) are just completing our stay at the Ritz, and feel that it is just not worth the price of the rooms, or the constant barrage of over priced things you're forced to spend money on. We ate at dunes the first day, and after being told that they only had...
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Dear Zaphod123,
Thank you for your feedback on Trip Advisor. While I am glad that you were pleased with the service that our Ladies and Gentlemen provided, I apologize that your expectations were not met in other areas and would be grateful for the opportunity to further discuss your stay with you. Please contact our Executive Offices at 305 365...
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It may not be fair (although I think it is) but I rate Ritz Carlton, Conrad, Four Seasons and JW Marriott hotels on a differing scale than other hotel- and they should be, I think, given the cost and the intense marketing each of the luxury chains to to promote the "ultimate" spa and holiday experience. So on to my...
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Dear HPM1984,
Thank you for taking the time to post a review on Trip Advisor. We are appreciative that you recognized the beauty of our resort, located on the island oasis of Key Biscayne. Our Ladies and Gentlemen take great pride in maintaining the grounds and providing each guest that stays with us the type of anticipatory service that Ritz-Carlton...
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We have stayed in many Ritz and Marriott properties. A few random thoughts:
This particular location is very quiet with little to do in the immediate vicinity even though it is in a congested area with all sorts of buildings and residences. You can rent bikes at the hotel for $50 per day per bike or a golf cart that...
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Dear windsor90,
Thank you for taking the time to review our resort. We take all of the feedback that we receive from our guests very seriously and use it to improve our resort and the experience that we provide to our guests. While it seems as though our Ladies and Gentlemen were able to provide you with the Ritz-Carlton service...
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This is the 1st time I ever stayed in a Ritz. The hotel is beautiful, and the grounds lush. The pools were nice as was the easily accessed beach.
My only real problem with this hotel was that the food and drinks were way over priced. If you wanted a cup of coffee in the morning it cost $5.16. If...
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Dear iluvny68,
Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your time at our island oasis resort in Key Biscayne. While our rates and prices are in line with other luxury hotels and resorts, we would appreciate the opportunity to discuss your stay and any concerns that you may have...
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Had a notebook stolen from my room. Long story short, a corporate answer form somone in Texas, "Under the Florida law we are not responsible" - my problem, my loss.
Balcony window that goes to a roof top - no locks functioning, after item was stolen, htye fixed the door.
Extremely poor room location.
Would not stay there. Not treated...
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Dear Samuk100,
Thank you for your feedback on Trip Advisor. We apologize for your experience and would appreciate the opportunity to speak with you directly so that we may further address this with you. Our intent is to treat every guest with the utmost genuine care and comfort, and I apologize that you did not feel that we provided you...
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After our son turned 1 my wife and I decided to treat ourselves to a nice romantic adult tine for the first time in over a year. We have always loved the ritz Carlton chain and decided they could do no wrong so off we went. Our first night we had a table at their Italian restaurant and found that...
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Dear Mikeptnt,
Thank you for your feedback. We apologize that your expectations were not met in several areas during your stay with us. While management did attempt to address your concerns with you during your stay, it is clear that we did not resolve your concerns to your satisfaction, and we apologize for that as well. Please contact our Executive...
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This is the second time we've stayed here for New Year's. A great way to unwind!
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Dear Weezie3,
Thank you for posting a review. We are happy to hear that you had another great New Year’s at our resort in Key Biscayne.
We look forward to welcoming you back!
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