Stayed for one night in February 2012. Beautiful hotel inside. Room was beyond spacious with a huge sectional sofa with a desk and wet bar on one side of the room. Queen beds on the other side. Huge flat screen TV in between. Bathroom was a little small and dark, but served its purpose. Very clean. The customer service at... More

The layout of the rooms at the Hyatt Place is very nice and the staff at this location were extremely friendly and tried very hard. There were some maintanence issues and definitely a lack of attention to detail. The phone in my room did not work and they could not get it fixed during my whole length of stay. At... More

We stayed here for a night before our cruise left from the port. I would first like to start off and say that the staff here is very rude and unhelpful. Our van driver made a comment about tips right when we got in the car and it went downhill from there. We got in on a late flight and... More

My wife and I stayed here for two nights prior to taking a cruise and while the location is convenient there are many better hotels within easy distance of the Port. We arrived after midnight - the price of flying from Western Canada to Florida - and the reception desk staff were very welcoming and courteous. However our room keys... More

After waiting an hour for the free shuttle from the airport we ended up catching a cab. Checkin was chaos with people everywhere and the staff had little idea of what they were doing. They don't even have the facility to issue door keys at the front counter they have to run off to a side room to have them... More

The room and pool were very nice, I had booked it on priceline for a very good price. Con- location- near airport which is good unless you have an extended stay and near a whole lot of chain stores. It is so far from harbor and beach areas. They do have a sun bus but it is very slow and... More

We stayed here for one night before boarding our cruise - like many others who stay here. There were certainly things we liked about the hotel: free airport shuttle (although it took almost an hour to pick us up), location (close to a nice shopping area with good restaurants), shuttle to the cruise port ($6 per person) and the friendly... More

I am staying here now as there's a lot of problems here. I arrived yesterday and called to have the shuttle pick me up. It took over 45 mins to finally picked me up. The driver however was friendly. When I checked in, there's was a long line as for a Hyatt's top tier, I wished they had a separate... More

I booked through Hotwire for under $100 a night. We stayed one night before cruise on Nieuw Amsterdam. We drove down from Orlando after visited Universal Orlando with load of dirty clothes, returned my rental car at the airport and called the hotel for shuttle and the young lady at front desk said it's on the way to pick up... More