lovely,friendly, great service clean Mr. Eddie Vega was very helpful and responding to my services when my room needed service or there was a problem he handle the situation this is the best hotel they also speak spanish not just french this is home away from home. i suggest you call or stop by ask for Mr. Eddie Vega at... More

When I pulled up in the front of the hotel I was a little worried because of the surroundings. I wanted to keep driving. Once I got inside I was very impressed by the lobby. I have to say it was beautiful! When I opened the room door I could not believe the size of the room. It was very... More

Staff and setting was great. Great value for the price. Eddie Varga was an excellent manager. Near 95 but super quiet

I would certainly recommend the Universal Palms Hotel. We were greeted by Joel at the front desk. He took the time to answer all our questions and tell us about the city. The room was clean and beautiful. The grounds were too. Next time were in town we will stay there again.

As I walked in I was impressed with the lobby....versus another Hotel I just came from. Also the sevice was awesome from your manager Eddie Vega..and i also like the fact they speak Spanish ,that was refreshing.....thanks EDDIE the room is AWESOME!!!!!!

As soon as we walked into the lobby, I was loving it. Yea I was the paparazzi, b/c it was a very welcoming lobby! When my BFF book the rooms online, we didn't care for the pool view. When she checked us in, Jacques Ross at the front desk was great from the start, He was very friendly and also... More

I loved this hotel. From the outside it looked like it needed an update, not to say i didn't like the vintage looks its very calming with the fountains and trees everywhere, it just needs a little maintenance. But the inside of he rooms were wonderful. They were very clean and organized. I came for my friends graduation and the... More

hi im here staying here at the universal palms hotel, and i must say that im loving this hotel... and the guy Eddie Vega at the front desk is a breath of fresh air he's so nice and has a great attitude... i like the restaurant aswell everyone here treat you so nice... i would stay here all the time... More

From the time me and my dad walked through the lobby we were greeted by Eddie Vega the from desk agent. He was GREAT help, in checking us in fast and professionally. He even gave us directions on how to get to our room. Made me feel right at home! He was very polite and good for business in my... More