Thank you for taking time out of your busy schedule to post a review. We are quite flattered to see that you stayed with us for 11 days as tourists. We have a lot of European tourists. Some tourists may not be familiar with the local areas. We are lucky to have built a great team with good attitude. We...

Thank you very much for your very encouraging comments and the promotional photos you have posted, along with comments for each photo. Not only do we wish we could have this review and photos posted on 3rd party websites, but if word of mouth is the best form of advertising, then we would like to add you to our fleet....

Thank you for your business and your kind comments. This is the kind of service we strive to give to our guests - providing value and complete satisfaction; feed back such as yours helps our customer base increase to no end. We believe cost cutting is a mouse trap; the next thing we are working on is flat screen TVs...

Thank you for taking time out of your busy schedule to post a review. Your kind words will be shared with Rick and Josh. We are constantly training our staff on customer service to include knowledge of the local area. We also focus a lot on security as guests need to feel secured. We try and address all areas of...

Very nice to hear from a seasoned repeat guest. Thank you for your kind words. We try to build trust by selling a private brand within Travelodge - the enivronment and the service experience. This takes not only dedication and comitment from management and staff but also capital expenditure which we do not shy away from. We do not see...

Thank you for your review on this site. At the outset, we must say that our non-refundable room rates are so because they are heavilly discounted, not only from the base price but also due to third-party commissions. We understand it was not your fault; whilst our desk clerks are empowered, they cannot take decisions on refunds in such cases....

Very flattering to read that you describe us a true diamond! Thank you for your kind words. As for the rooms with queen beds: We have six rooms with 2 queen beds. These rooms were orginally doubles. The size of our rooms, unfortunately, prohibits accomodating a roll way for rooms with Queen Beds. The front desk is aware of this...

Thank you for your brief but meaningful review. Brian too thanks yo for your kind words. We are out to build trust with our guests and what we are selling is not just the product , but the environment and the service experience and building on that in a difficult environment. We are trying to cater for all age groups....

Your first sentence says it all! Thank you for your kind words, which we will share with Brain and the front desk staff. We believe in and are working towards: providing one on one service, focusing on what is right for the guest. We believe you can't just be anywhere; you have to be on either extreme: extreme value extreme...