Had an absolutely amazing time from the time we checked in unti the time we left. Everyone at the front desk was extremely helpful. Bellman helped us navigate while they took our luggage up. I would definitely recommend staying here to anyone. This is definitely the place to be, everything happens down in that village on the harbor, you can... more

We are a family of 6 that stayed at the Emerald Grand for Labor Day weekend 2009. Overall it was a good time – My only complaint is that the room we got was not a great view. Before booking, my wife and I went back and forth on if we should reserve the 3 bedroom/3 bath or the 2... more

only five star about this hotel was the looks, size, harbor walk was nice but overpriced ($9 small slushie, $5 slice of pizza, etc) spa, hot tubs, pool, game room, etc. closes at 10 pm! wow hot tubs were nasty, discolored from over use, sand on the bottom, took them 2 days to fix a cold one. the beach ferry... more

Looked great from the outside. We get to our condo to find a condom wrapper on the night stand. No way the housekeeper could have missed this, because the rest of the place was relatively clean. Obviously, someone had been getting it on in our room before we arrived. We asked for a different room and were moved although the... more

Some Hospitality Manager named JP needs to be fired. I called the front desk with a minor housekeeping request and was transfered to him since it could not be resolved. He thought he put me on hold and I heard hear him calling me some very inappropriate names. Then he gets back on the phone and acts real sweet and... more

Room itself was very nice, parking in the garage was good but tight quartered to me. The Harborwalk was nice but very overpriced, as was all the food places there. If you do go Thursday is the fireworks show, very good. McQuires right across the street is AWESOME, get the $.18 bean soup, you wont regret it. 2nd day there... more

My recent one week stay at the Emerald Grande was fine. We booked a 2 bedroom, but received a gorgeous 2 bedroom with an additional bunk room. We were able to strech out a bit more and loved that. The kitchen was well stocked - there was a cheese grater, measuring cups and spoons and so forth. We loved having... more

Impotent staff: ever decision had to be run by a manager, only causing delay in getting my every request rejected or thrown back at me. These people take no initiative and move like molasses. There were a few employees who took it upon themselves to work with a little bit of dignity, but for the most part I doubt the... more

This resort has a lot of work to do. The room was great and very well done and room service was good. That is where the good stops though. The elevators have a mind of their own and they are aware of it but nobody did anything all week. The pool is way too small for this unit and they... more