well, this is the floridian version of the standard...
Nice and friendly staff, but not at the restaurant.
Low quality at breakfast, no business center.
everithing ok, but with a sad note of superficiality in the customer care.
Position ok for UN, five guys suggested for a great hamburger.
coffee always warm and fresh.
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Hi thank you for your review, tough I was grieved when I read it as we do have business center, and its very unfortunate that we couldn't help you find it. With the help of your comments we wish to continue improving our product to better serve you in the future. Your concerns about the restaurant will be taken under...
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Let me just say that that staff was great. They were very courteous and friendly; check in and check out were effortless.
The hotel itself appears to be an older property and the room as well as the corridors are pretty shabby. The bathroom was very small and in desperate need of a remodel. There were small bugs all over...
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Hello, we appreciate your review as it will help us become a better property for you in the future. Since you mention it, the corridors are to be fully remodeled within the next few weeks. The bed you slept on was actually one of the new ones that have been installed. Our hotel is undergoing a complete renovation process. Theres...
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Where to start? As the review of 13 December 2001 says, the internet kept on dropping out, and there was lots of dirt. The carpets and upholstery looked like they hadn't been cleaned in months. The beds had deep hollows in the middle, as if the previous occupants were manatees. The walls were thin, and noisy neighbours kept us awake...
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Thank you for taking the time to point out some issues that need fixing. As a matter of fact most of our beds have been upgraded to brand new ones. Unfortunately its been a long process, but we should have them all changed very soon. Also within the next few months we will be bringing in new carpets, and furntiure....
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This has been one of the best hotels me and my family have stayed in. The service was excellent. The employees were very friendly especially our housekeeper Margarita Díaz. She was very helpful and considerate. The room was comfortable and our family really liked it. We hope to stay here again.
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Thank you very much for taking the time to write such wonderful things about Margarita Diaz. She beamed with pride when we showed her your review. If anyone deserves it, it's definitely her. We hope to see you come again soon.
Best,
The Holiday Inn Coral Gables - University Team
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Jorge Wong was amazing!!! He made our trip great. I asked for something very specific and he went out of his way to help us. Also very friendly people.
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Hello thank you very much for your review. I am very happy to hear that Jorge was able to help you as much as he did. We take special pride when we read these comments as they motivate us to continue going out of our way to help. If you are ever to come back to Coral Gables Jorge and...
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My wife, brother-in-law and I booked a room for 3 nights over Christmas at the Holiday Inn on US 1 just north of the Indigo. Upon reserving with the very gracious reservations staff, I asked whether they accepted pets at the Holiday Inn and she tried to refer me to the Indigo. We were going to leave the pets at...
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We really appreciate your positive feedback regarding your experience in our property. Here at the Holiday Inn we're commited in providing a great experience for each of our guests. We look forward to acccommodate you again in the near future.
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The hotel is very old and dirty. I can find insects in the room. I have a room with balcony and room is big. The window doesn't have curtain so it is very bright even you want to sleep a little bit more. It is the first hotel without a curtain to me. My room is at the front so...
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Dear valued guest,
I would like to thank you for your review as it will be taken under serious consideration. Currently our property is being rennovated, so anything you found to be old, you will actually find to be new by 2012.
I find it very concerning that you had a room with no curtain. If you remember the room...
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This Holiday Inn is a step above your average. Good location, nice restaurant, and good bedding with a choice of pillows. Nice fitness facility although the machines were not all working. Lovely pool and gardens. Soundproofing leaves a bit to be desired but very comfortable beds.
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Thank you very much for sharing your thoughts with everyone in Tripadvisor. I am very glad you liked our beds as they were actually part of our rennovation project. It seems were making head-way. As far as the equipment is concerned, your review has been taken under consideration and we will have it fixed in no time.
Thank you once...
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dirtiest and most poorly managed Holiday Inn I was ever at
incapable of providing a reliable internet connection, constantly dropped the connection
I do not doubt the hotel is profitable as there are few hotels in this price range in the area but it was like some frat house decor
stained carpets in the halls, dirty towels on wet floors...
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Hello, and thank you for your comments. Everything you mention in your review is actually being worked on even as I write this response. Every day we are making progress towards making this property one of the best in the Coral Gables area. If you dont believe me come check us out again in 2012!
Once again thank you for...
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Hotel was ok. The staff was friendly. But the rooms need to be upgraded (A/C units, old picture tube TV's)
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Good afternoon, and thank you for sharing your thoughts on tripadvisor about our staff. It always makes us happy when we read about positive guest and employee interaction. We strive for it. As far as the old TV tube, that is a work in progress and should have brand new flat screens in all the rooms. I invite you to...
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