I wanted to like the Sheraton Suites in Wilmington, I really did. After two weeks here I had to leave.
The reason I wanted to like the Sheraton Suites is because the people were so very nice and helpful; unfortunately the great people could not overcome the outdated and at times unacceptable facility.
Again the staff were great all around!...
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I stay across the way but always come here for supper. The cooks and the food are fantastic. Tremendous steaks and other entrees, with decent prices. Haven't been for lunch or other but supper is a must of you find yourself in downtown Wilmington, DE
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Gloria Reeves was terrific! We spent one night passing through town before the hoildays and Gloria was outstanding at breakfast with 3 kids.
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Thank you for the great comments about Gloria! Just this past week she recieved the Employee of the Year award due to her dedication, customer service skills. We hope to see you again the next time you are in Wilmington.
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I was here for business for two nights and thoroughly enjoyed my stay. The staff here is absolutely superb! Everywhere I went I was greeted by a genuine smile and appropriate salutation. The rooms are spacious and comfortable. It’s nice to spread your work out and not feel so cramped. It’s a rare treat to be in a room this...
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The staff takes great pride in delivering a high level service to our customers and will continue to do everything in our power to meet everyone’s expectations. Thank you for recognizing them in your review of your recent stay.
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You have an excellent waitress working in the Basil Restaurant. Her name is Gloria Reeves. She is charming, with a great sense of humor, and is an excellent waitress.
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Thank you for the awesome comments about Gloria. She was recently received the Employee of the Year award and I am glad that she was able to experience her great customer service. We hope to see you when you are in Wilmington again!
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Very spacious rooms , friendly staff. The area was deserted on a Sunday night, but it was a great spot for an overnight shopping trip and visit to Longwood Gardens.
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Thank you for your nice comments. The hotel is conveniently located near great shopping, museums and many other attractions. Being a small state, a lot of these attractions are over looked, which is unfortunate. I am glad that you were able to check some of them out during your recent stay. We look forward to seeing you here when you...
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I stayed at the Sheraton for the first time about three years ago and loved the fact that the rooms were so spacious and there was a separate area for a couch and extra tv. It was also very clean and well taken care of. The linens were great and the bed, for me, was fabulous. I stayed there two...
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Thank you for your feedback about your recent stay at the Sheraton Suites Wilmington DE. We truly do appreciate guest feedback both good and bad as it allows us to reflect on our performance and improve our service on many levels.
I am excited to tell you that in 2012 the hotel rooms are scheduled to get new couches, arm...
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I come to Wilmington a lot due to our company’s headquarters being in the city. The hotel I usually stay at was sold out so I had to find other accommodations. I made a reservation at the Sheraton and was surprised at the service and size of the guest’s rooms. The staff was friendly and helpful and let me know...
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Thank you for the very nice response. We truly do appreciate guest feedback both good and bad as it allows us to reflect on our performance and improve our service on many levels.
Again, thanks so much for your feedback and we look forward to seeing you here often.
Happy Holidays
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Stayed over Thanksgiving and I have to say that the staff is awesome, very friendly. The rooms are all suites and while they could use to be renovated, we found them to be very clean. The hotel was very conveniently located near I-95 and easy to get to the malls for Black Friday shopping. I LOVE TAX FREE SHOPPING!!!.
We...
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Thank you for your comments. I would agree that the hotel is conveniently located to both I-95 and to all many local companies, restaurants and theaters in the downtown Wilmington area. I am glad to hear that you were able to take advantage of some of the great shopping DE has to offer. The hotel will be completing a renovation...
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The initial service from the front desk is professional and attentive, unfortunately my stay was less than perfect . As a recent reviewer mentioned the place is dirty and the furniture is stained. My room had not been properly cleaned but I didn't complain as was there for 12 hours. I was on the 4th floor and when the band...
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Thank you so much for bringing your concerns to our attention regarding your stay at the Sheraton Suites Wilmington DE. Although it may not appear to be true, this hotel and its staff take great pride in delivering a high level service to our customers and will continue to do everything in our power to meet everyone’s expectations. Thank you...
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41 Reviews
127 Reviews
