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Days Inn Newark/Wilmington


Hotel class 2.0 of 5
900 Churchmans Road., I-95 to Exit 4B, Newark, DE 19713
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Reviews you can trust

69% Do not recommend
3.0 of 5 stars 18 reviews
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By trip type
All (18)
[ Date ] [ Rating ]
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1 of 5 stars
Pennsylvania
30 Aug 2009 | Trip type: Couples

This place was so filthy, words can't even begin to describe it. We only accepted it because of the price. Like they say, you get what you pay for. Well, first of all, when we walked up to the room, our hotel door was wide open. Turned on the lights, and the place had looked ran down and the odor... more

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2 of 5 stars
Delaware
23 Jul 2009 | Trip type: Business

I selected this room for several reasons, the major one was that they would except my dog for a $10.00 a night fee, it was close to the hospital, and it was cheap. So, it did meet all my selected criteria. I was able to book online for a non-smoking, pet room for $55.00 a night, plus $10.00 a night... more

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4 of 5 stars
East Anglia, UK
21 Jul 2009 | Trip type: Solo travel

Stayed here one night in June $55 for king room. Was very pleased with room and service. Large room at the rear of the hotel, clean with decent quality bedding and plenty of towels. Wi-fi in room fast and free. Accidently left my driver's licence in reception and got a phone call to tell me - when I said i... more

FILTHY!
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1 of 5 stars
pa.
26 Jun 2009 | Trip type: Couples

When checking in they said my room was not ready. That was ok becase I would go to lunch. Then they said my room was ready, so I checked in. Went to my room wow ! The room was filthy the rug was wornout; the bed look like somone had just sleep in it. The sheets were dirty and wrinkled... more

DISGUSTING
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1 of 5 stars
aziam
14 Aug 2008

This hotel had people living in it. The people living in it appeared to be homeless or on some sort of assistance because they either appeared to be unkept, or they had a lot of kids running around with tricycles and toys. Overnight there were crowds of "residents" outside gathering, barbequing and being loud. The inside of the room was... more

Management response from
Hojo-Newark-DOS, Director of Sales

We apologize that your experience was anything less than satisfactory. Comments like yours have led to several improvement programs within the hotel. Since your visit, we have implemented new customer service and housekeeping training programs. All new hires and current employees have been given new training. We are already seeing improvements in the level of service provided to our guest....

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4 of 5 stars
Wilmington DE
14 Aug 2008 | Trip type: Couples
0/2 found this review helpful

Its not half as bad as people are saying. The room was clean and nice for such a cheap price. No the staff wasnt that friendly but it was worth $60. more

Management response from
Hojo-Newark-DOS, Director of Sales

Thank you for your comments on our hotel. We are happy to hear that you were satisfied with the level of comfort provided to you during your stay. However, we are dissapointed to hear that your experience with the front desk was anything buy satisfactory. Since your stay, we have instituted more extensive customer service training for our staff. Hopefully,...

Nasty
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1 of 5 stars
Northern Virginia
28 Jul 2008 | Trip type: Friends getaway
0/1 found this review helpful

Fortunately we just stayed one night. The sink and counter looked like it was wiped clean with a few hairs left behind in the tub, sink & floor - definitely not disinfected. There were wet washcloths left on the shower curtain and damp towels left on the bathroom door. We had to go to the front desk to get clean... more

Management response from
Hojo-Newark-DOS, Director of Sales

We apologize that your experience was anything less than satisfactory. Comments like yours have led to several improvement programs within the hotel. Since your visit, we have implemented new customer service and housekeeping training programs. All new hires and current employees have been given new training. We are already seeing improvements in the level of service provided to our guest....

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2 of 5 stars
Falmouth, MA
31 May 2008 | Trip type: Couples
0/1 found this review helpful

We came down from MA on the holiday weekend and the hotel was sold out from the night before. Well When we did get our room, I did a check through to make sure things were ok. I worked for Marriott for 4 years and now where housekeeping fails. First off the bed cover I threw on the floor, hotels... more

Management response from
Hojo-Newark-DOS, Director of Sales

We apologize that your experience was anything less than satisfactory. Comments like yours have led to several improvement programs within the hotel. We realized that our staff was undertrained, and that the housekeeping problems could be fixed through re-training our staff. Since your visit, we have implemented new customer service and housekeeping training programs. All new hires and current employees...

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2 of 5 stars
mh77
30 Apr 2008 | Trip type: Couples

I had stayed at this hotel before and it was fine. The second time, the most recent trip, I had some trouble with the cleaning staff. I kindly asked the older gentleman that was cleaning the room next to ours for some extra towels. At first, the man just told me flat out "no". I immeditately was thrown back and... more

Management response from
Hojo-Newark-DOS, Director of Sales

We apologize that your experience was anything less than satisfactory. Comments like yours have led to several improvement programs within the hotel. Since your visit, we have implemented new customer service and housekeeping training programs. All new hires and current employees have been given new training. We are already seeing improvements in the level of service provided to our guest....

Save Review
1 of 5 stars
Maryland
18 Mar 2008
1/2 found this review helpful

Not only is this place a dump, the hotel staff tried to cram our group into smoking rooms that they said had "just" been converted to non- smoking. The breakfast was terrible (mainly because the lady that stocks the packaged food was extremely rude.) Mold smell all over the hotel. This place is an absolute toilet. When I contacted Days... more

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Days Inn Newark/Wilmington Also Known As

  • Days Inn Newark Wilmington
  • Newark Days Inn
  • Days Inn Newark
Address: 900 Churchmans Road., I-95 to Exit 4B, Newark, DE 19713
Hotels in Newark Days Inn Newark/Wilmington
3.0/5.0
18