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Clarion Hotel - The Belle

3.0 of 5
1612 North DuPont Highway, New Castle, DE 19720
Hotel amenities
Clarion Hotel - The Belle
Ranked #2 of 11 hotels in New Castle
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52 reviews from our community

    Trip type
Traveller rating
    21
    22
    5
    3
    1
Date Rating
Valley Stream, New York
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

I have stayed in Clarion's before and was satisfied. The Belle was high up on the satisfaction ladder. The room appears to be newly renovated and was very pleasant. The TV is not HD but had plenty to watch. Breakfast was included and was fine. The staff are very competent and aim to please. Right off 95, so it is... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
23 May 2013

Thank you for your kind comments! We always enjoy hearing when we've pleased our guests. We also pay attention when we've not met expectations, but we're so glad you were happy and we look forward to seeing you again soon. More

Killingworth, Connecticut
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 May 2013

This happens often at otherwise good properties, but I'm so steaming mad right now, the Clarion is going to catch the heat. This hotel is nice--friendly staff, adequate rooms and bedding. My husband and I travel constantly; I work from my computer while he goes to meetings. Sometimes we get into a hotel late and just want to sleep. As... More

Was this review helpful? Yes 1
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
23 May 2013

Please accept my apologies. While some rooms are nearer to unavoidable noise, such as elevators or ice machines, in no way should our staff be included in this category. I have met with our entire staff to reiterate the need to be mindful of all our guests needs, including the level of noise in the hallways. I hope that you... More

Needham, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 April 2013

We stayed here on a Saturday night as a stopover while traveling south. It is right off of Rt 95 and can be seen from the highway. It is near a cemetery and there is nothing else near it, but that did not matter to us. The room was large and comfortable. It faced the highway, but there was no... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
6 May 2013

We are so very glad that you chose to stay with us and happy that you enjoyed your stay. We look forward to serving you again. More

Des Moines, IA
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 15 April 2013

Two complaints. Two of our pillows were covered in hair, called the front desk and they came and gave us two new cases. The tub drained slowly. The front of the hotel faces the interstate, so if you are a light sleeper request a room on the other side, it backs onto a cemetary so it's quiet :-) Our room... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
16 April 2013

Thank you for your comments and rest assured that our laundry staff will be getting a copy, as all staff do, of this critique. This is one way, of many, to improve how we operate. I am so glad that you liked our breakfast and chef wore a big smile when I read your comments at our last staff meeting.... More

Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 3 April 2013

i have stayed at this particular hotel a couple of times over the years... The service that is the most consistant is the professionalism of Wendy the front desk manager (if she's not the manager, she should be). Wendy is an example of what great customer service can be. It's a shame that the rest of the hotel staff doesn't... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
16 April 2013

While it is a comfort to know that Wendy had such a positive impact, I am sorry that your impression of some other areas in the hotel were not quite as favorable. Regarding the restaurant, we are in process of rolling out a new menu, which we feel is not only offering some more appealing choices, but also will allow... More

Millsboro, Delaware
1 review
3 of 5 stars Reviewed 28 March 2013

First I would like to say, the front desk was great, very friendly. The room was nice but there was someones hair left on two of the pillows. I did call the front desk and they came right away and gave me all new pillows the housekeeping staff was nice.

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
16 April 2013

I am most glad that our staff made a positive impression. It is the core of our business and the essence of hospitality. I do apologize that we missed hair on the pillows and will work with our staff to improve. I look forward to seeing your return to our area. More

east longmeadow
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 March 2013

Stopped here after a long day on the road and it was a lovely hotel. Rooms were large, well equipped and very clean. The room rate comes w/ a lovely breakfast. A nice place to stop while traveling. The only problem was that this hotel wasn't well advertised. If it hadn't been for a person overhearing my asking for accommodations... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
15 March 2013

We would like to thank you for your kind comments regarding our property. We are working on increasing the amount of advertising so more people can enjoy staying with us. Comments such as yours help in that regard and we certainly appreciate the help. Hope to see you again. More

Wilmington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 February 2013

Checked in on valentines day to surprise my hubby.Un packed all the decorations, room looked a little worn, but not that concerned, however when I went to use the bathroom, I flipped up the toilet seat, only to find dried URINE spots all over the toilet. I immedialty called the front desk, they sent up a housekeeper asap. She was... More

Was this review helpful? Yes 1
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
15 March 2013

While I apologize that our inspection team missed some items in your first room, ( we have since enhanced our procedures) I am very proud that Wendy demonstrated the kind of service that we take great pride in offering to our guests. I hope that we will see you next Valentine's day, if not before. More

Long Valley, New Jersey
Top Contributor
59 reviews 59 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 12 February 2013

My family stayed at The Belle for one night while attending a NASCAR race in Dover. The location of the hotel isn’t the greatest because it is located right off North DuPont Highway which is a fairly busy road. Ask for a room away from the highway. Also, there is nothing within walking distance but a cemetery. This hotel still... More

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BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
15 March 2013

Thank you for your comments and we are glad that you stayed with us. I am sorry that you felt the room outdated, as we had completely redone the entire property only four years prior and attempted in our design, to be comfortable and contemporary, without losing the style of something classic. If the issue was the double beds, I... More

plainfield
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 February 2013

We stayed there. Place excellent and clean. Hotel staff friendly. Breakfast was good selection. Loved the bacon and eggs. Rooms cleaned each day in spotless condition. The internet was not good. Hard to log on, staff told us to use business center, however, when I did same problem persists. Internet slow as well. TV played well. Next door Augusta Grille... More

Was this review helpful? Yes
BelleGM, General Manager at Clarion Hotel - The Belle, responded to this review
15 March 2013

Thank you for your kind comments about our property. We strive to offer a wonderful stay at a reasonable rate. I was disappointed to hear that there was an issue with the internet during your stay, as we have added additional redundancy to our system. Our front desk staff should have provided you with our 24/7 tech support line, to... More

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Additional Information about Clarion Hotel - The Belle

Also Known As:
New Castle Clarion
Address: 1612 North DuPont Highway, New Castle, DE 19720
Region: United States > Delaware > New Castle
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 hotels in New Castle
Price range (per night): INR6,498 - 7,331
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Step into a gracious world of Southern Hospitality, with an ideal blend of modern elegance and classic charm. All rooms offer LCD HD TV's, Microwave, refrigerator, Coffee Maker, Hair Dryer, Iron & Board, MP3 Clock/Radio. Augusta Grille Restaurant and Lounge on premise,. Meeting and Ballroom space. ... more   less 
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Clarion Hotel - The Belle
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