We had made reservations online with an internet special.We also paid online. When we got to the hotel they wanted a credit card for incidentals we gave them a credit card that was different than the one we used for the hotel reservation.When we went to check out the next day, we were charged on the second credit card not... More

Just stayed one night and will come back again. Recently remodeled and very quiet. Although clearly visible on a hill from route 91, it is a mile or so away so there was no road noise and had a view. The rooms with balconies also have an in-wall HVAC that was very quiet (I hate window HVAC units which are... More

As a long-time Hilton Diamond HHonors member, I was pleased with this HGI property and am happy to recommend it to you as a great lodging option located near the Hartford airport and a quick 15 - 20 minute drive into downtown Hartford itself. The property is located on a hill just off the interstate and a couple of miles... More

I'm a Hilton Honors member who travels frequently and to Hartford/Windsor are for business. Since this property completed its "renovation", I began using it as my "default" booking option for travel to the area and have spent 3-5 nights per month over 3 months in the hotel. Unfortunately, I've had to accept the realization that their "renovation" is only skin... More

We stayed here for 2 nights in August and enjoyed it very much. The hotel was very clean, the beds were comfortable (they could use some better pillows though). The hotel staff we encountered were very nice, so I'm not sure about the staff(ers) referred to in previous reviews. Our first night, we arrived late and didn't know the surrounding... More

This 10 year old hotel had been recently modernized. It looked like it has just opened. Room was large, had very comfortable bed, large flat screen TV and even an iron and ironing board,. Had a buffet breakfast that was excellent and priced right. Front desk very friendly and helpful. Had indoor pool, hot tub and large exercise room with... More

I checked in on Business. Walked to the front desk where the woman hardly acknowledged me. She wasn't polite or friendly at all. I got up to my room to have two beds and my reservation was for a KING. I called down to explain this problem and she immediately put me on hold without asking me to hold. I... More

I stayed here three nights for a work trip. This is a great hotel for the business traveler, and I would also recommend it for a personal stay. There’s a welcoming reception area (all renovations mentioned in prior reviews must now be complete). The first floor restaurant/lounge area would be nice to relax with a drink/book at the end of... More

Stayed one night and had dinner and breakfast. The hotel just underwent a full renovation and in fact they were taking new marketing photos this week. The room was comfortable. Nice beds, lots of cushy towels, toiletries. There was a small balcony which was nice. I ate dinner at the restaurant - pasta with 3 mushrooms. It was very good.... More