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BEST WESTERN Executive Hotel of New Haven-West Haven

2.0 of 5
490 Saw Mill Road, West Haven, CT 06516
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BEST WESTERN Executive Hotel of New Haven-West Haven
Ranked #2 of 5 hotels in West Haven
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73 reviews from our community

    Trip type
Traveller rating
    16
    16
    14
    16
    11
Date Rating
New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 22 May 2013 NEW

We made our two-night reservation 10 months in advance, for a graduation weekend, through Travelocity. I confirmed in March through both Travelocity and the hotel's direct website, that the cancellation policy was "1600 hours on [date of scheduled stay]." Thankfully, I had the presence of mind to print out this policy from both sites, because when we found five days... More

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Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW via mobile

We arrived at 3 PM and checked in, went up to our room and open the door to uncleaned room. The cleaning person did agree to clean it right away, but in all the years I have been traveling I never had this experience. Once we got into the clean room things did improve. The bed was comfortable as they... More

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Worcester
2 reviews
5 of 5 stars Reviewed 13 May 2013

I've been coming here since 2008 and over twice a month for two to three nights. I absolutely love this place. As an on-the-road Salesman, I travel every week all year and need a great place to call home. This place is it. From the friendly fantastic front desk to the rooms to the ammenties, this Best Western fits the... More

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bestwesternWesthaven, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
16 May 2013

Dear Edward, Your comments on our hotel and our performance were most generous and shall be passed on to the appropriate staff members. it is always gratifying to know that our efforts were effective and appfreciated. Sincerely, Jocelyn Rojas Guest & Services Manager More

Birmingham, Alabama
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 10 May 2013

We had spent the night in another Best Western the night before that was AMAZING, so our expectations were fairly high. This location did not necessarily disappoint, but it was not at the same standard as the previous location. The bed was still very comfortable. The room was clean. It is conveniently located. We did experience some issues with a/c... More

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bestwesternWesthaven, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
16 May 2013

Thank you for your comments concerning your stay with us and accept my apologies for any inconvenience you experienced. we appreciate your patronage and hope you will stay with us at the Best Western Executive Hotel-New-Haven-West haven . I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Jocelyn Rojas More

Woodlynne nj
1 review
5 of 5 stars Reviewed 21 April 2013

Very clean hotel, staff were very nice and tv channel all were HDTV.the breakfast was very good and the location near I 95 is very important for people that are looking easy on and off the road.the carpet is very clean,the 7th floor is fantastic because you can see a beautiful scene.

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bestwesternWesthaven, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
18 May 2013

Dear Mr. Molina, Thank you for taking the time out of your busy schedule to write such a complimentary survey. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. Sincerely, Jocelyn Rojas Guest & Services Manager More

Bangor, Maine
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 April 2013

Overall this was a good hotel. Clean and modern rooms paired with a good breakfast made it an enjoyable stay. The location is average, as it is near no real points of interest (except for 1-95 and a Wal Mart) but is a few minutes drive to New Haven. Other than that a fine hotel for a budget conscious traveller.

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bestwesternWesthaven, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
18 May 2013

Dear The BGRT Traveler, Thank you for taking the time to tell us of your satisfaction with our accomodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We look forward to your return. Sincerely Jocelyn Rojas Guest & Services Manager More

12789
1 review
2 of 5 stars Reviewed 18 March 2013

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Review collected in partnership with Best Western

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
23 March 2013

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 20 February 2013

Hotel was easy to find just off highway exit and was centrally located to everything we wanted to do. We reserved a room with two queen beds for myself, my daughter and her friend. We stopped when we got into town to see if we could check in an hour early. The man actually laughed at us and said nothing... More

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bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
22 February 2013

Thnak you for your comments concerning your stay with us (Best Western Executive Hotel-New Haven-West Haven area. i hope you will accept my apologies for ny inconvenience you experienced, I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and... More

Huntington, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 18 February 2013

Yes, It's easy to find, but what is "Executive" about this? Rooms are well lit, but small; mattress was comfy; heat is noisy; bathroom is very small. They should vacuum along the edges of the walls & near if not under furniture. Breakfast room was not vacuumed from Saturday morning when my grandson dropped Cheerios and those Cheerios were still... More

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bestwesternWesthaven, Guest Relations Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
4 March 2013

Thank you for your time to complete the Trip Advsior Survey following your visit to the best western Executive Hotel in New Haven-West haven. I am very disappointed we failed to handle all of your requirements in satisfactory manner. Please know that your comments have been reviewed in detail with our hosekeeping department and steps have been taken to ensure... More

Houston
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 7 February 2013

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Review collected in partnership with Best Western

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
22 February 2013

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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Also Known As:
Best Western West Haven
West Haven Best Western
Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Region: United States > Connecticut > West Haven
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in West Haven
Price range (per night): INR5,110 - 7,942
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
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BEST WESTERN Executive Hotel of New Haven-West Haven
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