We've stayed in this hotel again during the holidays. Once again, our vacation wont be fun and memorable if we hadn't stayed in this hotel. Same experience as before: clean, affordable, and friendly staff.
I'll give again KUDOS to their manager, Jocelyn Rojas, for a jobe well done. The hospitality of her team might be something that she taught them....
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Reviewed 11 August 2011
Room was clean, but noisy. Ask for a room not facing the Interstate. Good price, service was pleasant. Neighborhood is a bit sketchy.
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Our room, although dated, was huge and comfortable and had everything we needed. Breakfast was the worst I've ever experienced in a hotel. The common areas in the hotel were shabby and run down and I didn't even bother using the pool, it looked pretty miserable. We were staying here for a weekend to attend a wedding and there wasn't...
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Thank you for your comments concerning your stay at the BestWestern Executive Hotel. I appreciate your taking the time to bring this matter to our attention.I am disappoited we failed to give you the fine accomodation/attention/service and consideration we strive for with all our guests-the type of service we pride ourserlves in. Please know that your comments have been reviewed...
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The room we were given was not worth $150+ per night. The ceiling was peeling from what looked like it could have been water damage. As soon as i arrived i assessed the room and decided we were not staying. The front desk at first was not trying to refund our money until my boyfriend threatened to call the authorities....
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Thank you very much for your comments . I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.
If you need any assistance, Please feel to call me at 203-933-0344.
Sincerely,
Jocelyn...
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We had no power and water at my house and thanks to Best Western Exec. Hotel we were able to sleep a night with AC and take hot showers in the AM. Checking in was a disaster but it was not the hotels fault. It was hotel.com fault and I'd never book with them again. The hotel did make an...
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Thank you for sharing your comments with us about your recent stay in West haven. Your feed back is important to us as we continue to look to exceed our guests expectation.
I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us...
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Good selection of breakfast items: eggs, sasauge, cereals, fruits, etc. Hotel is about 5 min from the University of New Haven. Bed seemed a little worn out, I was sinking to the center of the bed
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Thank you for sharing your comments with us about your recent stay in New-Haven-West HAVEN
. YOUR FEEDBACK IS IMPORTANT TO US AS WE CONTINUE TO LOOK TO EXCEED OUR GUESTS EXPECTATION.
Your observation have aided us in locating areas of our service needing improvement.
Sincerely,
Jocelyn Rojas
Guest & Services manager
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We had an excellent stay in this hotel and the people that we met there are all friendly and approachable. We met Jocelyn Rojas, one of the employee in this hotel and she's very helpful to us on our entire stay here. She could be a great asset to this hotel. We are definitely coming back again!
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Reviewed 19 May 2005
Thank you for sharing your comments with us about your recent stay in Best Western Executive Hotel-New Haven-West Haven.
I am passing on your comments knowing that it will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us the next time you are in New-Haven-West Haven.
Sincerely,...
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Been here for a vacation with my friends last May 21, 2011. The service and accommodation was great and would like to come back again here the next time I visit CT.
I asked one of the receptionists the name of their manager due to their good service and she told me - Jocelyn Rojas. I wasn't able to meet...
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Reviewed 20 January 2012
Thank you for sharing your comments about your recent stay in West Haven. Your feedback is important to us as we continue to look to exceed our guest expectation. I will be sharing your comments to all the staff especially the Front Office Staff
We look forward to seeing you again. In the meantime if we may be of any...
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this service was great they went out of there way to help me in a bad situation i will recoment the best western in west haven to my family memebers who visit frequently from florida and go to hampton Inn they will now be faithful guests of this hotel thank you
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Staff were friendly and helpful, but the hotel is in need of a major refurb and the rate is high for the standard of accommodation....met with a strong musty odour .when exiting the elevator, threadbare towels and only one tiny bottle of shampoo (no conditioner!) between two people. The coffee maker was faulty too. Lots of road-noise from the passing...
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Thank you for completing the survey regarding your stay at our property.
On behalf of our entire team. I would like to apologize for not exceeding your expectations.Your feedback you gave us to implement improvements to ensure we offer a better experience for guests.
I hope that you will consider staying with us again so that we can have another...
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111 Reviews
94 Reviews
