I visited with my family and my sister and her family with kids ages 9 & 11. We ALL had a wonderful time. We went during the week and I must say after reading some of the recent reviews, I "down-graded" this place and anticipated the worst...long lines, etc...but much to our surprise, we were VERY PLEASED with the Holiday... more

We decided to treat our two boys to a fun waterpark experience (as per the ad for Coco Keys) For a mere $160 per night we booked a 2 night stay. We checked in to find NO refrigerator or microwave in the room. That was the least of the problem as we soon learned. The "waterpark" was not only small,... more

The hotel lobby was upscale looking and the staff was personable and accomodating. We arrived an hour early and were allowed an early check in. They also honored our adjoining room request without any hassle. The rooms were small, but we only paid $140 for the stay and play pckge, so we weren't expecting much. We went to Coco Keys... more

Really unfriendly front desk staff on both am and pm shifts -- surely there are better employees, especially in this economy. On a quiet Sunday night, they put us in an incredibly drab room. We didn't need a suite, but it would have felt better if they put us in the atrium area which was a little livelier. On the... more

The lobby is decent, the check in was fine, so when I walked into my room I was surprised that it was so blah. Maybe there's a new and old part to this hotel and I was in the old part? There were splotches of something on the wallpaper, water stains on the ceiling. I was only there for one... more

We arrived today at 4pm. Check in was ok. The staff was not that friendly. The first room we were assigned to had cob-webs in front of the door. The lock to the room didn't work. Once we got inside, we discovered the room with a balcony was non-existent. I called the front desk and she said she didn't have... more

We have stayed at many indoor waterparks in the area and this by far was our biggest disappointment. First the hotel was average Holiday inn and we got lucky to have room facing atrium instead of pool. People I talked to did not like the noise from pool or the chlorine smell. The hotel portion was good, the room was... more

Went with my 2 year old and met a friend and her son to go to the waterpark. The kids were a bit young to enjoy the waterpark, but the older kids there seemed to be having fun. Checked out the hotel's website, which notes that the hotel was renovated in 2005 and has "well-appointed rooms with contemporary decor". Renovation... more

I recently stayed at the Holiday Inn Waterbury - I did not utilize the waterpark (in fact, it was not open when I was there) but I stayed for two nights in the hotel. We experienced a myriad of problems from the get-go, but they really come down to two main issues: 1) The front desk staff is cold, unhelpful... more