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Heritage Hotel

3.5 of 5
522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
Ranked #1 of 2 hotels in Southbury
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147 reviews from our community

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Traveller rating
    54
    52
    22
    14
    5
Date Rating
Bridgeport, Connecticut
1 review
5 of 5 stars Reviewed 19 May 2013 NEW

Everything about this hotel was fantastic from start to finish. Front desk were so nice and accommodating. Rooms were spotless, beds were comfortable. The pool had just opened and was perfect temperature. Food was delicious. I would definitely go back again and recommend the Heritage Hotel to anyone.

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Boston
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

Definately exceeded our expectations! My husband and I stayed here on another 1 night getaway while my parents watched our 9 month old. The hotel is an area called Heritage Village, which is in a business/condo park. Southbury is really cute and country. We just had Friendly's (right across the street from the hotel) takeout for dinner, but there was... More

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myrtle beach
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 13 May 2013

this is an old hotel that has had some renovations. The rooms are large, but the bathroom is small and has old fixtures. The staff there is very pleasant and helpful. The only problem with them was we called the front desk for a "wake up " call and both times were call 12 minutes after our requested wake up... More

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Scott R, General Manager at Heritage Hotel, responded to this review
15 May 2013

Thank you for your valued review and kind words about our superior customer service and food quality. Your concerns, I can assure you will be reviewed with the appropriate departments immediately. We hope that you will visit us again in the near future, Scott. More

Stony Brook, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

Being in need of a weekend getaway we decided to return to the Heritage Hotel. Once again the Heritage did not disappoint. The staff at the spa and restaurant goes above and beyond with excellent service. My family enjoyed use of the indoor pool, racquetball courts and nightly ping pong games. The Heritage Hotel offers a warm, friendly environment for... More

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See 2 more reviews by Jordana R for Southbury
Scott R, General Manager at Heritage Hotel, responded to this review
10 May 2013

Thank you very much for your positive feedback on your recent experience. Our guest reviews are always taken into consideration and reviewed with our team to help exceed our customer service standards. We look forward to welcoming you back for a fun filled summer, Scott. More

Canonsburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 May 2013

This hotel attempts to be a beautiful retreat in New England. While it may have once been just that, today it is decrepit, aging, and in need of updates. My wife and I stayed there the weekend of April 26-28, as she was in attendance of one of her closest friends, who selected the location for their wedding. The accommodations... More

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Scott R, General Manager at Heritage Hotel, responded to this review
2 May 2013

Dear Valued Customer, Thank you for choosing the Heritage Hotel for your stay. We apologize that we lacked in meeting your expectations. Please contact me privately so I can have an opportunity to rectify your unpleasant experiences. Thank you, Scott. More

Oneida, New York
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 24 April 2013

We had a very quick trip to this area of CT. This resort was HUGE and seemed to have a lot to offer. The bell staff was super nice. It seemed that something was going on at the front desk when we arrived and they were a little "on edge," but other than that, they were helpful. The rooms were... More

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Scott R, General Manager at Heritage Hotel, responded to this review
25 April 2013

Your recent review is significantly appreciated. We are quite more than a limited service property and are pleased to provide an array of on-site amenities to our guests consisting of our full-service health club, restaurant & pub, day spa and 9-hole golf course. It is unfortunate that your visit with us was brief and we hope that you will stay... More

Hollywood, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 April 2013

I suppose 'fortunately' I read the previous reviews, and I called ahead and asked for everything everyone else advised.... third floor (LARGE room and high ceilings), overlooking the stream (the sound of the brooke was lovely, and the little geese playing), the North wing (no noise or children playing), also the north wing I am told, is renovated, and rooms... More

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Scott R, General Manager at Heritage Hotel, responded to this review
25 April 2013

Thank you for taking the time to review your latest visit at the Heritage Hotel. Our guest feedback plays a vital role in ensuring an enjoyable stay for all patrons, and we take all comments and concerns into great consideration. We look forward to your return, Scott More

Madawaska, Maine
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2013

I stayed here April 13 and found the room to have nice decor. I don't understand where people are saying that it is dated? This seemed to me to be a newer hotel. The bed was excellent I was very comfortable sleeping in it. The TV was massive and high quality. It was different to watch a game on this... More

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Scott R, General Manager at Heritage Hotel, responded to this review
25 April 2013

We appreciate your constructive feedback and positive comments on your recent visit at the Heritage Hotel. Over the past year we have made many renovations including new bedding, carpeting, HDTV’s in all guest rooms, and enhancements to our lobby area. We are grateful for your appreciation of our upgrades. Your request for NESN TV has been reviewed with our team.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 17 April 2013

We stayed at the hotel April 12 and 13 for an event. We arrived late on Friday night and the staff was very nice. Check in went very smooth with no issues. Room was very large and spacious. The bathroom was a little small however the water pressure was out of this world. The room was a little bit old... More

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Scott R, General Manager at Heritage Hotel, responded to this review
22 April 2013

Thank you for taking the time to write a review on your recent experience at The Heritage Hotel. Your comments are extremely valuable to our team, and we hope that you will get the chance to stay longer on your next visit. Thank you, Scott. More

Liverpool, NY
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 17 April 2013

Stayed here for a recent dance competition at the hotel. Property is a bit dated, but clean. Bathrooms do not have tubs and are of average size with comfortable beds. Picturesque grounds adjacent to a golf course. Restaurant food good, but overpriced. Service average. Very nice pool, hot tub and fitness area as well as a game room. Would love... More

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Scott R, General Manager at Heritage Hotel, responded to this review
22 April 2013

We appreciate your recent review. The Town of Southbury is a small, serene place with a variety of attractions. We are proud to reside within this community. We certainly encourage you to come visit us over the summer and unwind beside our outdoor pool. Thank you, Scott. More

 
 
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Additional Information about Heritage Hotel

Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
Address: 522 Heritage Rd, Southbury, CT 06488
Phone Number:
Region: United States > Connecticut > Southbury
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Southbury
Price range (per night): ₹ 7,228 - 10,483
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
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Heritage Hotel
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