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All 8 Old Saybrook hotels »

Comfort Inn

2.5 of 5
100 Essex Rd, Old Saybrook, CT 06475
Hotel amenities
Ranked #4 of 8 hotels in Old Saybrook
3.0 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    8
    12
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Date Rating
Lindsay C
New York City, New York
1 review
5 of 5 stars Reviewed 13 February 2012 NEW

Was at this hotel this past weekend visiting relatives with my husband and 2 children. Concierge was extremely helpful. I needed directions to get to my relatives house, the young man behind the desk knew exactly how to get us to where we needed to be. He also suggested some great restaurants that we could go to near by with... More

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Travelheidi
South Windsor, CT
Senior Reviewer
7 reviews
3 helpful votes
2 of 5 stars Reviewed 31 January 2012

We went to this hotel because we had no power at our house for one week and this was the first hotel we found a room. I understand they were busy because of everybody looking for a hotel but the hotel staff was extremely rude! The hotel is in desperate need of renovation and it is just not clean. We... More

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Christopher Carter, General Manager at Comfort Inn, responded to this review
10 February 2012

In regards to your recent experience with the Comfort Inn of Old Saybrook. I am sorry that we did not meet your expectations and that you had a less than exceptional encounter with Comfort Inn. Comfort Inn takes great pride in delivering our quality service, and I am sorry that you did not receive the service that you deserve. We... More

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Sally W
Glastonbury, Connecticut
1 review
1 helpful vote
1 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

Don't bother calling!!!!! The ladies at the desk are rude, rude, rude and mean. It's like you are bothering them when you call and ask for info. It's their job! Never in my life time have I had to be subjected to such a feeling like you are imposting on the ladies personally. They actually hang up and never say... More

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foodfancierEastCoast
east coast
Senior Contributor
49 reviews
14 helpful votes
3 of 5 stars Reviewed 13 December 2011

When I first walked into the comfort inn I was pleased with the spaciousness of the room. However upon settling in a musty odor appeared. Kept smelling it all night long. Not sure if it was heater or something else. Bathroom floor did not appear to be all that clean either. However the rest of the room appeared clean. More

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Talico
Florida
Senior Reviewer
8 reviews
4 helpful votes
2 of 5 stars Reviewed 4 November 2011
1
person found this review helpful

My wife and I stayed at this Comfort Inn on the night that the Halloween snow storm hit the Northeast. The hotel lacks a covered entrance so I got soaked registering and getting the luggage out of the car. The room was large but badly in need of renovation. Mold could be seen on the ceiling at the point of... More

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ideadensity
Middletown, Connecticut
Contributor
13 reviews
27 helpful votes
3 of 5 stars Reviewed 3 November 2011

We stayed overnight because we were without power after the freak October snowstorm. It served the purpose of providing us with shelter and hot water but not much more. We got to the hotel at around noon to see if we could check in early -- never had a problem with that before. The woman at the front desk was... More

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RickM535
Mashpee
1 review
3 of 5 stars Reviewed 29 October 2011

The Comfort Inn appeared to be an older hotel that was renovated. Everything was fairly new, clean and tidy. The room had a small fridge, microwave and coffee pot, a nice extra. The heater was the old style under the window. The staff was very pleasant. It's not a five star hotel but appeared to be the best value in... More

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Janet P
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 26 October 2011

I travel to the area on business about every 6 weeks and I have found this location to be extremely accommodating. I stay at this location for a number of reasons, most important is that they are located right off the highway and if you're returning late at night like I do, it is nice to be able to get... More

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twstorm
Central Massachusetts
Reviewer
3 reviews
25 helpful votes
2 of 5 stars Reviewed 9 October 2011
1
person found this review helpful

Acceptable Points - We arrived and were greeted by a friendly front desk clerk. Rooms were clean. Now offering hot breakfast with eggs sausage etc. Workout room seemed small and was limited with machine options but doable. Unacceptable points - After settling in went to the pool. It was ok. Could use some cleaning up and sprucing up. Sauna was... More

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aj366
los angeles
1 review
1 of 5 stars Reviewed 20 September 2011

This place was horrible. After my parents initially scouted it out (it seemed okay on first look), we reserved a block for our June wedding. I really, really regret that decision. Over the weekend, the women at the front desk could not have gone further out of their way to be rude to all of my guests (we were all... More

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Christopher Carter, General Manager at Comfort Inn, responded to this review
22 September 2011

As the General Manager of the Comfort Inn I am very Sorry to hear about your experience at this property, As of the end of May. I was hired to be the new Genreal Manager of this property and do realize that it had it challengesat that time and I have worked hard over the past few months to bring... More

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Comfort Inn Also Known As

  • Comfort Inn Old Saybrook
  • Old Saybrook Comfort Inn
Address: 100 Essex Rd, Old Saybrook, CT 06475

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