Stayed over with the wife this past memorial day weekend for 3 nights. The property is a bit outdated but we had a comfortable stay. Yes, as the previous commenter wrote, there is a bit of a musty smell when you first enter your room, but turning on the AC gets rid of that. It does need to be updated,... More

1. The reviews you have been reading are older before it was taken over by new management and staff in April 2012. I am here now Memorial Weekend in May 2012. I was scared by all the negative reviews, but I must say for the price and the area right in the heart of Mystic, close to everything, the hotel... More

I am going to the better business bureau to report this hotel.I had booked a room and I was extremely dissatisfied in the manner which I was treated. My reservation was cancelled with no notification, when I arrived at the hotel I was told that there was no rooms available and if there were any It would be a 4-5... More

Probably the worst hotel I've ever stayed at. The staff was nice enough, but I came to the area to enjoy the casino, beach, wineries, etc. I had an enjoyable time EXCEPT for the hotel stay. Very dirty, pool closed, crappy fitness center, stained sheets, poor water pressure...I did have hot water, but my boyfriend, who let me take my... More

Unfortunately, I booked online and once I arrived with 2 children, I was told that the pool was broken :(. The hotel was short-staffed and their computer system was down. Toilets were clogged and guests were complaining of the lack of water pressure. Needless to say, I could not stay there. Thankfully, Kelly was very pleasant, apologetic, and helpful. He... More

Dont ever stay here, no hot water, didnt pay the propane bill, no heat, the pool was broke no continental breakfast, no shuttle service, NO SERVICE period, all they want is your money and no service, i seen one person at the front desk, no house keepers,

I just stayed here this weekend and was somewhat afraid to stay her due to all the negative reviews. Granted, it is definitely no 4 star hotel--but it is not a dump as some people review it to be (at least the room we stayed at wasn't a dump). The room was clean and there were towels and the AC... More

Nice front desk clerk but that is it - The halls and rooms are dirty - they ask you to sign a "won't smoke in the room or pay $250- to clean" card - It smells like smoke

One of the dumpiest places I had ever seen. Filthy and run-down, with a poorly-informed staff. I would not stay there again. Some selected specifics: Our non-smoking floor in a non-smoking hotel reeked strongly of cigarette smoke. Most fire doors at the end of corridors were propped open. Isn't that a safety hazard? Our room had two towels for the... More