We used a exchange to book into this unit after reading reviews I was worried. No need to worry this resort was great. We arrived on a Saturday our unit 415 was ready the staff was informative. Wow when we entered our unit it was spotless and the furnishings were nice.We had a balcony facing the interstate even that was...
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First off, let me say that I have a Master of Science in Hotel and Tourism Management. I have read hundreds of trip advisor reviews. Never have I come across such negativity from the management. If you can't say something nice then don't say anything at all. Have you ever heard the expression "the customer is alway right". Well that...
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We come here every year during ski season. Vail Run is in a good location for skiing at Vail. You can either take the resort shuttle or the Vail transportation bus to the slopes. It has a well equipped kitchen and nice shower. They do not organize any activities or meetings as other timeshare places tend to do, but the...
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I own a lot of condos at Vail Run. They are always very helpful and take good care of me.
They have underground heated parking. Free shuttle to the slopes. Drivers are always very helpful and nice.
The condos are large and well maintained. When something is missing or wrong they immediately fix it.
I have stayed here at least...
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Management agrees with your response.
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In these place I had bad experience the arrived day the elevator was broken my mother at law has to walk till the 5th floor and she is handicap and because that next day she was at the hospital.later I went to talk with the owner and he says "iam very busy go away or I going to call the...
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Guests were very demanding, disrespectful to staff, disrespectful to other guests and asked to leave the resort.
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The entire staff was rude, unprofessional, and all around unhappy. The bus driver screamed at us for not being at the pick up spot after we waited 35 minutes for him and then had to pay for a cab to bring us back to the resort. The manager was the worst of all. After going to him with a long...
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Guests did not take time to read and understand the private shuttle schedule. All drivers are well trained and very courteous to guests, plus we have videos and serve wine on our shuttles. Guests became very hotheaded and upon examining our records, we found out they had no legal right being in the Resort. Managers conversation with said guests was...
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Vail Run had some good points but I wouldn't recommend it to my best friends unless they had no other choice. The parking was annoying. They charged 10.00 a nite to park in the underground garage and it was empty. Downtown Vail gives summer visitors free parking but not Vail Run. We also couldn't park in the lot outside the...
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First of all let us explain, for those of you that to not know, we are a timeshare Resort. We sleep approximately 331 guests every week. We have studios all the way up to 2,700 sq ft. Penthouses Because of high demand, we are hard to get into and many people have to exchange a 2 bedroom just to get...
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Being timeshare owners we traded in the 1st week of February and we are having an awesome powder week so far. The check in was smooth and easy and the staff very friendly. Parking on the other hand was another story. You have 2 options, one you can park on a lower parking lot or two you can pay $10...
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Thank you for your considerations and comments. We want to apologize that during your stay we were doing a half million dollar renovation of our indoor sports center, which includes our men's and lady's locker rooms, sauna, hot tub, outside passage to the pool and starlight computerized show. We provided two outside hot tubs during our construction phase. We are...
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Did a timeshare trade for 1st week in Feb. Very pleased with resort. Our suite faced the mountain. Very clean. Front Desk went out of their way to make our stay great! Resort shuttle picked us up at front of resort and took us to ski area and then picked us up after a day of skiing. Our room was...
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Thank you for your review. We have initiated steps to improve the walkway. Our underground heated parking is the best value in Vail, $10 for the day or $50 for the week. So you understand how valuable parking is in Vail. We have those that pay $1,750 just for seasonal parking. Thanks for help making our Resort more user friendly...
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Vail Run Resort is an awesome place that really makes Vail accessible to the rest of us...
For those of us who can't afford to eat at a 5-star restaurant every night and walk around in fur coats, but want to ski/snowboard at a 5-star mountain, Vail Run is the place for you. From the hot tub and pool, to...
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Thank you for your review.
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