We got off on the wrong foot from the moment I stepped in the door and tried to use the bathroom before checking in...This really irritated the man at the front desk. The bathroom off the lobby was not clean at all. After checking in I mentioned that the water in the hot tub looked unusual. The same irritated front... More

Front desk person was very pleasant when we checked in, then after inspecting the room we decided that the beds were not what we wanted to sleep on; old, saggy and worn out. Went back to the front desk to get a refund, explaining this to the same person (middle aged man with an accent) that check us in. He... More

The room is clean and the staff is very friendly, but I had a trouble sleeping because I can hear snoring from next door all night. The wall between room is very thin and when someone from next door takes shower, the shower noise is too loud that we had to turn up the TV volume. However, their continental breakfast... More

The Hillside Inn (formerly Holiday Inn Express) on Solomon Dr, is located to the west of the town center of Pagosa Springs, but well located to many of the restaurants and shops in the area. The hotel is clean and comfortable. I was informed that they are in the process of remodeling, room by room. The staff is friendly and... More

Our room was very clean. The breakfast was hot, always had hot water in shower and the ice machine did work! Pool looked great however we never had time to check it out more because we were not in the room very much. Both my friend and I slept great at this hotel. People have to remember that these small... More

This is an unbranded Holiday Inn Express. It has fallen way down from the standards of that chain. The price was good, but apparently you DO get what you pay for. Wallpaper peeling, not the cleanest, ice machines not functioning, etc. Asked for an extra towel and all they could manage was a pool towel. The room was pretty uncomfortable,... More

My brother and I arrived at midnight on a spontaneous trip to consider relocation, the next morning I noticed a large stain on the comforter. It looked like urine and was dry, Asked the manager and first was told "I do not know what to tell you, you already stayed if you called last night we would have moved you".... More

We stayed for two nights in August and found the hotel staff to be very pleasant and the room to be large and comfortable. We did not stay for the breakfast but the pool was decent sized, has a nice sitting area in front of a large window for watching sunset and quiet. The hotel is older but the room... More

We stayed here instead of at the Pagosa Hot Spring resort because of the price difference. It was just ok but a place to lay your head down. It wasn't dirty, just didn't have a well maintained feeling. We didn't really like the way we were greeted by the receptionist who might have also been the owner. The breakfast was... More