All classic hotels that have been restored should use this as their model. Not only are you getting to experience what it was like to be in a hotel built at the turn of the century, you don't have to trade off comfort or quality. The service and experience has clearly been thought out and it adds so much to... More

This is a gorgeous Victorian facility right in the middle of downtown Durango. This staff is friendly and helpful, but we had a serious temperature problem. It was too early in the season for the air conditioning to be one, and in fact, it was quite pleasant outside (in the 60's). However, we had a street-side room with large, unscreened... More

My husband and I we're coming to Durango for a getaway for our anniversary. we got there on a Friday evening and the wonderful lady at the front desk had a room for us with a great rate. she also upgraded us for no extra charge and told us happy anniversary. the room was marvelous windows everywhere, a great bath,... More

I recently brought a tour group of 13 to Durango and we stayed at the General Palmer. The customer service is simply the best! The decor of the hotel's lobby and other public rooms, as well as the guest rooms, is extremely charming and the central location makes walking everywhere a pleasure. We could not have had a better experience... More

Just recently stayed at the General Palmer while on a college visit trip. This old hotel has great charm, and is in a super location within walking distance to everything, and Starbucks is right across the street. Front desk was very nice and answered any of our travel/logistics questions. One young man actually was a college student at Fort Lewis... More

The hotel is perfect for a trip to Durango if you want to experience some old victorian charm. It is perfectly located on Main Avenue and if you request a room with a window out the back side you can see the Durango-Silverton railroad. It is one of the few hotels in the US i have been to were you... More

The General Palmer Hotel is set in the late 1880's. The furniture is as if from another time period. The rooms are period decor. We enjoyed the ample space. But our bed was really hard and heater was finally figured out around 3am. I sleep sparingly, remained chilly all morning. The views were stunning from our room. The Hotel is... More

We reserved a room at the last minute and the rate we got for a Saturday night was great. The hotel was full of old victorian charm. The room was semi small, but set up nicely. Location is right on Main Street and within walking distance to it all. Very nice for a last minute decision.

We reserved a room in the old Hotel. It turned out we were put in the Annex. Hotel was full, amazing it wasn't full when we reserved it a month before. Room 254 was second floor Annex above the Restaurant and you could hear the folks cleaning up at midnight. There is a noise on the roof that sounds like... More