ac didnt work
toilet broken
too crowded
service spotty
pool and hot tub very nice but very crowded
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- Colorado Springs Comfort Suites

ac didnt work
toilet broken
too crowded
service spotty
pool and hot tub very nice but very crowded
More
Dear Guest,
I'm so sorry to hear that you had a negative experience with our hotel. I do apologize if this ruined your stay and/or vacation. I apologize if the ac and the toilet were not working properly. Hopefully you mentioned this to the front desk and we resolved this issue for you. However, I understand that a guest should...
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Stayed here for one night while visiting friends in the area. Location is perfect if you need to visit the Air Force Academy. The hotel entrance could use some automatic doors so you don't need to struggle to get door open with your hands full of luggage, etc. Lobby is fine & we had no problems with the desk staff....
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Dear Guest,
Thank you very much for your insights and kind words regarding our hotel. We try to maintain the utmost quality of guest rooms, public areas, and curb appeal! We are required by our brand standard to put the butter inside the refrigerator, but would gladly warm them up for you! We add the in-room safe as a convenient...
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We chose this hotel because of it's indoor pool water slide. The first evening we were there, it was so crowded with bad behaving kids, my children could barely enjoy it. Found out that the Sleep Inn next door is also able to use this small indoor pool. There is no one from either hotel monitoring to determine that it...
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Dear Guest,
Thank you for taking time to comment on our hotel as this gives us a chance to look at our hotel from a guest's perspective. Our pool area is common between the Comfort Suites & Sleep Inn. I am so sorry to hear that you and your family was not able to enjoy the awesome waterslide. If possible,...
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Very nice place to lay your head, located at the base of the Rockies. Clean, well kept and reasonably priced. Staff are friendly and cordial. Nice pool area, nice laundry area, well kept and maintained. Beautiful view of Pikes Peak, just around the corner... Centrally located to alot of main attractions..
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Dear Guest,
Thank you for taking time to write us and your kind words regarding our hotel. It's great to hear from guests who can honestly say that about our hotel and help make decision for future travelers to our hotel a simple one! The Pikes Peak is gorgeous this time of year. We finally have snow on it! Once...
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We arrived there in the afternoon and took about five minutes to find someone to come up to the desk. They have neither bell nor buzzer, but after calling out hello a couple of times someone popped out and told me to wait. The front desk was normally deserted - I got a feeling at one point when the desk...
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Dear Guest,
Thank you for taking time to write us. I apologize that you encountered several staff issues during your stay. It's not normal for our front desk staff to be away from the front desk unless we are assisting other guests (i.e. taking toiletries to guest rooms). I apologize that you had to wait to check-in. The meeting room...
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Had read the reviews and also had searched prices. We didn't book a room though, just picked up a travel coupon book en route and got a King for $60 and a suite with 2 queens for $70, cheaper than any online pricing. Beds were a bit hard, but otherwise ok. AC was a bit noisy for my wife, but...
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Dear Guest,
Thank you for your wonderful comments for our hotel! I'm glad you were able to take advantage of the coupons rate that we have available. Our central location is a great convenience for guets. As you know, there are quite a few restaurants within walking distance of the hotel and WalMart is not too far away either! Please...
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Decent place, good breakfast choices, manager (I think his name was John) has ZERO people skills. I would go so far as to say he's some what of an jerk. He'd be better suited for a street sweeper!
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Comfort Suites Colorado Springs was a great value. Our room was spaceous and clean. All staff were friendly and accomodating making us feel like special guests. Location was convenient and close to everything, yet quiet and restful.
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As a result of some work being done at our home, my boys decided to stay at this hotel (at their own hard earned expense) versus sleeping on the floor at the neighbors house. During their stay, they were locked out of their room (bolt latch on inside of door flipped closed after shutting the door therefore they were unable...
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We were in Denver and wanted to be closer to Colorado Springs, so we reserved this hotel for 3 nights. When we walked into the lobby, it was dark. When we walked down the hallway to the room, it was dark and worn. When we got to the room there was a big cigarette hole in the comforter of a...
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