Our room was clean and comfortable. Quiet nights' sleep. The hot tub was pleasant, but the pool was very cold. For the price, we felt it was a good deal. The public spaces are looking rather tired and the breakfast room needs a good cleaning. Located 10 mins from downtown and surrounded by lots of shopping and eating establishments including...
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My granddaughters love this place and I must say it was perfect. Location was great and the water slide made it even better. The breakfast was great, plenty of towels for the pool. Friendly staff and other guests were very friendly.
Dear Guest,
Thank you for taking time to write a review about us. I am thrilled to hear that your granddaughters had a great time in the pool using the water slide and glad to hear that you enjoyed our breakfast. Thank you again and hope to see you again!
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We loved the breakfast! We expected something simple like a continental, but it was great with lots of variety. The staff went out of their way everytime we asked for help. Asked housekeeper for soap while she was cleaning another room. She stopped what she was doing and came into our room to deliver the items we requested. Room was...
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Dear Guest,
Thank you for a great review of our hotel! I'm glad you enjoyed our breakfast and found different varieties. Thank you for letting us know that we're doing a great job. I am pleased to hear that you were well taken care of during your stay. Hope to see you again in the future. Thank you again for...
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After searching through the Internet, for months, for our vacation plans, through Expedia, I came across Comfort Suites. I read some of the reviews & was concerned if we should book reservations; but now that we have stayed, I am pleasantly pleased. The rooms, the service, the staff, the pool, the breakfast convinced us to stay another day. If we...
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Dear Guest,
Thank you for your kind words. I am glad that, like other guests, you gave us a second chance based on our past reviews. Over the past several months we have made several changes operationally to ensure guests are our top priority and are well taken care of during their stay with us. I will pass along your...
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We have stayed here once before and found it very nice and clean and fun for the kids! We decided to try again and we were not disappointed! The rooms are very clean and spacious and the pool area is fun for the kids! The staff is very friendly and the breakfast is wonderful! They keep the breakfast area very...
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Dear Guest,
Thank you for taking time to write a review of our hotel. It is through a guest's perspective that we look at our hotel for area of improvements of acknowledge staff member for a job well done. I am glad that you found our facility to be pleasant. I am glad that your kids were able to enjoy...
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ac didnt work toilet broken too crowded service spotty pool and hot tub very nice but very crowded
Dear Guest,
I'm so sorry to hear that you had a negative experience with our hotel. I do apologize if this ruined your stay and/or vacation. I apologize if the ac and the toilet were not working properly. Hopefully you mentioned this to the front desk and we resolved this issue for you. However, I understand that a guest should...
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Stayed here for one night while visiting friends in the area. Location is perfect if you need to visit the Air Force Academy. The hotel entrance could use some automatic doors so you don't need to struggle to get door open with your hands full of luggage, etc. Lobby is fine & we had no problems with the desk staff....
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Dear Guest,
Thank you very much for your insights and kind words regarding our hotel. We try to maintain the utmost quality of guest rooms, public areas, and curb appeal! We are required by our brand standard to put the butter inside the refrigerator, but would gladly warm them up for you! We add the in-room safe as a convenient...
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We chose this hotel because of it's indoor pool water slide. The first evening we were there, it was so crowded with bad behaving kids, my children could barely enjoy it. Found out that the Sleep Inn next door is also able to use this small indoor pool. There is no one from either hotel monitoring to determine that it...
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Dear Guest,
Thank you for taking time to comment on our hotel as this gives us a chance to look at our hotel from a guest's perspective. Our pool area is common between the Comfort Suites & Sleep Inn. I am so sorry to hear that you and your family was not able to enjoy the awesome waterslide. If possible,...
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Very nice place to lay your head, located at the base of the Rockies. Clean, well kept and reasonably priced. Staff are friendly and cordial. Nice pool area, nice laundry area, well kept and maintained. Beautiful view of Pikes Peak, just around the corner... Centrally located to alot of main attractions..
Dear Guest,
Thank you for taking time to write us and your kind words regarding our hotel. It's great to hear from guests who can honestly say that about our hotel and help make decision for future travelers to our hotel a simple one! The Pikes Peak is gorgeous this time of year. We finally have snow on it! Once...
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We arrived there in the afternoon and took about five minutes to find someone to come up to the desk. They have neither bell nor buzzer, but after calling out hello a couple of times someone popped out and told me to wait. The front desk was normally deserted - I got a feeling at one point when the desk...
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Dear Guest,
Thank you for taking time to write us. I apologize that you encountered several staff issues during your stay. It's not normal for our front desk staff to be away from the front desk unless we are assisting other guests (i.e. taking toiletries to guest rooms). I apologize that you had to wait to check-in. The meeting room...
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260 Reviews
366 Reviews
