the associates involved with reservations were very professional in assisting us with changing our arrival dates due to circumstances beyond our control. although we were well within our cut off dates we were very pleased with the consideration given to us to insure we were welcome to there facility

you need to hire people that like there jobs - what a negivate feeling in your casino hotel food took forever your machines are as old as the hills and dont pay wortha darn couldn't get a drink hotel was nosie towels were like sandpaper. never again we spent over 2,000 and had the worse time of my life thanks... More

If anyone is looking for a a night to just get away this hotel is the place to go. From the time my husband & I got out of our car we were very impressed w/ the customer service. Compared to some hotels we've stayed at this one really stands out. The communication from the clerks was polite & everyone... More

What a let down! :( We received coupons for the so-called 'lobster buffet' and decided to go...what a mistake! They give you a total of 1 1/2 small lobster tails and the rest of the buffet is just awful. We were certainly not the only ones who thought so, as you could hear the disappointment from the rest of the... More

Unbelievable how terrible the casino could treat a sober, calm, but unhappy customer. I understand that sometimes situations occur that are beyond anyone's control. However - it is how you handle the situation that defines Customer Service. We had a situation where we drove to the casino on our way home from Grand Junction. The hwy was closed due to... More

We have been going to The Reserve long before the name changed to it's newest venture. We used to be very happy going there with decent slots and several dining options, but now it's once friendly and fund allure is fading away. The buffet is only open on the weekend evenings, the newest upscale restaurant is high priced and offers... More

My wife and I have been going to The Reserve Casino for almost two years. I have noticed a decline in the food being served in the past year. We do go there to gamble, but we like to east something very tasty. During the week I do not like to spend an hour in the only one restaurant getting... More

Our two day stay began when we waited at the front desk for a good 20 minutes while the two workers dealt with a woman who was obviously trying to scam them. We finally got to check in and were pleasantly surprised with the decor in the room. It was very modern and sylish. We stayed at the Reserve to... More