After spending 4 nights at this hotel, I would say the housekeeping definitely needs overhauling. With out going into detail, some of the basic items were not cleaned on a daily basis. The grounds of the hotel are very nice however I did hear the freeway noise at night while going to sleep. After traveling to this area over a... More

After speaking for more than 30 minutes to Hyatt HQ for reservations for three rooms (possibly representing more $1000/day when considering rooms, food and drinks) at the Hyatt at Westlake, they suggested I speak with their reservations agent at their Westlake site. This made sense given the different rooms we wanted and wanting the rooms to be close together, something... More

This hotel is simple and lean. The staff is super helpful and friendly. It's a great place to stay if you are in the area. Free hotel parking is very nice too. Plenty of places to eat and shop within easy walking distance.

I would really rate this hotel as a 3.75. Much better than a 3, but not quite a 4! The lobby and the hotel look nice, almost Mediterranean style. The room was big, but could use a little renovation. The room I was in the carpet had stains on it. The a/c wasn't working, but I called for someone to... More

This was our second stay at this hotel, and once again, we found it to be very clean, beautiful and comfortable. But....above all, the service was impeccable! Each employee we came into contact with was warm, friendly, and beyond helpful. We encountered a few reasons to call for help...a broken hair dryer, iron, and TV remote, but the call was... More

what started out to be a frustrating stay at the Hyatt, ended wonderful, when I talked to the mod in charge at the time which was Andy Kim, not only did he listen but he genuinely cared about my experience here, he reassured me of one of my concerns and the confusion and frustration I experienced earlier that morning in... More

We have stayed a few times over the years. Our first trip after it opened in the 80's right through today! Love it good location lots to do and fabulous shopping food And film close by.

I spent four nights at the Hyatt Westlake while visiting family in Thousand Oaks. With the exception of the first night, I had a happy and relaxing stay. I had initially requested a suite and whilst lovely, there was definitely a stale cigarette smell in the room which really bothered me. I was told when I complained the next morning... More

The Hyatt in Westlake Village is a lovely hotel but there were some issues they need to address. This feels like one of those hotels that caters only to business travelers of the solo male nature. It has a great desk area and chair and a dozen ESPN channels but not all of us are business travelers or men. We... More