We arrived here from Australia Sun 8/11 and we are staying here until Sunday 15/11. I must admit i was a little worried when i read some negetive reviews on here. NO NEED TO WORRY - from the moment we checked in it has been fantastic - the people on the front desk were so helpful and friendly and the... more

Staff were very friendly and helpful, except for one person when we were checking out who was quite the opposite. But besides him, they were good.When we checked in the gentleman gave us an upgraded room at no extra charge which was great. The room was very clean and roomy. The beds and bed linen were very soft and comfortable.... more

Dear Review Site staff, Sadly, the most unresponsive customer service I've ever known. Attached are the pictures of the Water main break Oct 25th and 26th at the Ramada Suites in West Hollywood. I especially like the one with the security guard informing me that no pictures may be taken by hotel guests of the water leak. While certainly these... more

Yes- the location fo this place is great and probably the only reason why they think they can charge that much more such a horrible place. It's located right in the center of boystown but even though it was hard to spot any heterosexual in this place, the front desk staff gave my partner and me the homophobe looks asking... more

This hotel has one thing to recommend: its location in the heart of West Hollywood. If being in the middle of all things gay West Hollywood, you can't get any better than this property. However, our experience was less than ideal. Where to start? The parking is ridiculously overpriced at $27; there is no way to drive up to the... more

If you can get a price of about $100 / night, then it's worth staying here. Otherwise, you should take your money elsewhere. The staff is in fact very rude, and unfriendly. While the hotel gives a glossy appearence, the maintenance behind the walls leaves much to be desired. On the first monrning (5am) there was a main water break... more

Don't arrive late at night - night staff very rude and room wasn't as booked. Water remains in bath during shower Air conditioning keeps you awake at night - too loud Best part of hotel is the concierge staff very helpful with tours etc. Wouldn't recommend it to anyone, very dissapointing experience and I had read reviews both good and... more

I stayed with my husband and 2 other fmale riends (in 2 rooms) at the start of our US tour. We got in early and they were able to check our friends in early (10am) which was great. Their room had two doubles with carpeted floors. First impressions were - oh goodness, what have I done? The room and corridors... more

My partner and I stayed her at the end of September into October 2009. Overall it's a really nice hotel. When you first walk into the lobby, it's very modern decor makes a nice welcoming. We had a room on the 2nd floor right at the end of the hall way (which is a very long hall way), but it... more