This hotel had everything we needed. We had a room on the 1st floor with a king bed and jet tub. The jet tub was great for giving baths to our kids and they loved it. In the shower the curtain doesn't touch you! The toilet paper location was the only bathroom complaint I had. The room included a small...
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Reviewed 8 September 2011
sf49yr,
Thank you so much for the lovely things you had to say about your stay; we greatly appreciate you taking the time to share your experience with others!
Kind Regards,
Amy Buitenhek
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I spent two nights at the Holiday Inn express in Watsonville. It was very clean and the staff were very helpful. I will return on my next business trip.
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Thick, firm, cheap foam pillows are below the quality usually provided at HIE properties. A request for a feather or other alternative pillow was promptly addressed - with the delivery of yet another thick, firm, cheap foam one. But the property, rooms, and breakfast area were clean and well attended, and the property & staff fine overall.
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RoadWearier,
My apologies that our pillows were not up to your standards; all of the pillows on property are ordered to the exact specifications of Holiday Inn Express. I am glad to hear that you were provided replacements quickly once you asked for them. Thank you for taking the time to share comments from your stay, I am pleased to...
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The staff are what make this perfectly situated property worth the stay. My extremely late check-in made no difference to the enthusiastic clerk who gave me gold level service despite my no-level status complete with a bag of complimentary snacks! The hotel is right off the route 1 exit and across the street from the nicest supermarket in town as...
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After taking a look around the town hotels I decided to stay here glad I did! Clean rooms,mine had a living room,nice pancake breakfast with bacon,inside of hotel looks newish.Housekeeping didn't service my room because I didn't request it but they did give me fresh towels.Front staff was friendly to help me get directions as I was unfamiliar to the...
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Thank you for taking the time to write this review, we greatly appreciate your feedback!
Best Regards,
Amy
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Great NEW hotel within a great location of this small town south of santa Cruz. Would have given this hotel a 5-star rating but had negative experience with front desk rep. Rep could not mulit-task nor had the right personality for customer service. We would of loved a "thanks for the stay" or "have a good day" but when checking...
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Dear Sir/Madam,
Thank you for your time and consideration to write a review of the hotel. As a team we strive to give consistent gratifying customer service.Your input is valued and will be a topic of discussion at our next staff meeting to improve service to our valued guests. Should you return to the area we hope to regain your...
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We were in town for a volleyball tournament and had driven from San Diego. The first night we stayed in Monterey Bay in a fancy hotel and were disappointed. The second night, we stayed here to be closer to the tournament and we were certainly happy with our whole experience. The customer service was excellent from the check in to...
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Dear SanDiegoBum,
I am so pleased that you enjoyed your stay with us! I will be sure to pass on your great comments to the front desk and breakfast teams. We hope to welcome you back, and when we do let me know what we can do to get a 5 from you. We want to be the best stay...
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This hotel appears fairly new with a nice little indoor pool and decent HIE breakfast. The staff was friendly, too. That is all I can say that is positive. This was a very poorly designed property! We had a two room suite, but there was only a wall unit for heat and air in one room. The living room was...
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Dear hsmomcharlottenc,
I am saddened to hear that you did not have a nice stay with us! First I want to apologize for the poor night’s sleep that you experienced in your suite. Second I want to let you know that I have met with our facilities manager and I can assure you that each one of your comments has...
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My family and I stayed here after a long, exciting day at Santa Cruz Beach Boardwalk. We checked in about 8pm and we were relaxing in our room within 10 minutes. Since we have 3 kids, we opted for the two room suite ( two queen beds and a seperate sitting room with a pull out couch). We were very...
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Jen R,
Thank you for taking the time to post a review, I love hearing from our guests! I am glad that you enjoyed the extra space our suites provide. I hope that your kids enjoyed the cinnamon rolls and pancakes at breakfast. We look forward to seeing you again!!
Best Regards,
Amy Buitenhek
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I recommend this Holiday Inn Express Highly.
When on My way to Santa Cruz I plan on Making ALL My
Reservations HERE :o)
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Patricia A,
I am so glad that you enjoyed our indoor pool! We look forward to seeing you again soon.
Best Regards,
Amy Buitenhek
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