I had stayed in 5 different hotels around Hayward - Union City, CA area in 2006 before discovering Holiday Inn Express in 2008. After my first stay, I've made it my official hotel whenever I visit the Bay Area. Good location. The staff are really friendly. Rooms are clean and I love the clean smell when I first enter the...
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Thanks so much for the kind words and encouragement. It feels good to know our guests notice and appreciate some of the little things we try to do everyday to make their visits special.
We look forward to seeing you again next month. Travel safely!
Ann Marie Serador
General Manager
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I used to be the regular once every 2-3 months visitor. In last 6 months during my last 2 visits, this hotel has considerably changed. Don't know what has gone wrong. I guess its time to find a different place to stay.
Dirty room was a real turn- off and when I called the front desk to report the issue,...
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Dear Nami74,
Please accept our sincere apologies for the poor quality and service you received . We have had no change in ownership or in our dedication to exceptional customer service and quality. There is no excuse for your room not being cleaned by housekeeping and we will certainly speak to our staff to prevent a repeat error.
Kindly accept...
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After a long drive from Los Angeles, and in need of a goodnight's rest, I got stuck with a room that just fell apart on me. I walked in the room that masked a faint scent of mold. I tried to slide open the windows that had a lock and only opened two inches wide. I took a shower and...
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Dear Waltham,
Thank you for your comments and input. I will personally check the ventilation and thermostat in your guestroom as your experience is unacceptable. Please be assured that we will address these issues right away and confirm that other rooms also do not have similar problems.
We appreciate your compliment regarding our staff and will certainly pass along your...
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We were here on a business trip and we chose this hotel because of the location.
The rooms two of my coworker and I stayed in this hotel were outdated, all of our rooms had bad odor and the internet is incredibly slowed here. We were not able to log on to the internet to do our work.
The rooms...
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Dear Guest,
Thank you for your feedback. We are sincerely committed to excellent service and quality at our hotel. In fact, we recently completed a major renovation including new furniture, lighting, bedding walls, tubs and bathroom finishes.
We will continue to look for ways to improve. Based on your comments, we have contacted our Internet Provider about upgraded bandwidth and...
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We stayed here for only one night October 29, 2011. Unfortunately,the circumstance that brought us here was a funeral, but the hotel met our needs. It is conveniently located right off I-880, and amdist a huge shopping complex loaded with stores and restaurants and even a movie theatre. If you stay here, you'll easily be able to find something to...
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Dear Marykdan,
Thank you for your feedback and input. Though we are sorry that you were attending a funeral, we are pleased that we were able to help accomodate you. Thank you for your kind words about our service, value and location. We truly work hard to provide the best quality for our guests and it is always nice to...
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Rooms were clean and the bed was comfortable. My room had a microwave and a fridge. What I would expect from a HIE. There are several dining and shopping locations, as well as a grocery store all within walking distance. The one issue I did have was the road noise and thin walls. Rooms facing Alvardo-Niles Road should be avoided....
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Our family spent 6 days there and had awonderful stay. the rooms and housecleaning were outstanding. the staff was 2nd to none and helped us in any way they could. the pool and hottub were clean and convenient. The breakfast was very good and had a few differences everyday. The rates were reasonable and was an all around hit with...
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The Good:
The hotel is clean and they have free wine and snacks sometime after 5:00pm.
They're next to everything.. there's ihop, fedex, Texas Roadhouse, TGI Friday's, Inn-in-Out a grocery store and a movie theatre. My goal is to make it back and use the indoor skydiving facility that is next door. The staff is friendly and helpful.
The Bad:...
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Hi Alaska,
Thanks for the feedback and humor. Sorry about the overzealous attempts to track down the "missing luggage cart" and we will definitely check on our internet speeds. Oddly, we just upgraded to Hi Speed Cable service (vs slower DSL), so hopefully it is just a setting issue.
Please come again soon and enjoy some new wines at our...
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The worst hotel experience ever. We were harassed repeatedly by other guests in the hotel. While sitting in the hot tub we were flipped off, mooned, and called horrible names. I broughtthis to hotel staff attention several times. The next morning the problem contiued in the breakfast room. I again brought it to hotel staff attention and requested the police...
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Dear Ms. Langley,
We truly regret the terrible circumstances encountered between you and the school group staying at our hotel over the weekend. Please understand that our staff did sincerely attempt to resolve this dispute, and was eventually forced to call the police to intervene on behalf of all parties.
Our hotel prides itself on exceptional service and care for...
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We Stayed Recently in here with Family and we had a Great Experience . Hotel is Very Clean with excellent customer service and Close to shopping centers
I highly recommend this hotel.
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25 Reviews
6 Reviews
