As of the first of the year, this hotel is no longer pet friendly but oops, they forgot to tell Expedia and Hotels.com, both of whom still show this hotel as pet friendly. After a long drive to get there, we were informed at check in, with our small dog, that they no longer accept guests with pets. Unfortunately, we...
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Mary,
I want to apologize for the confusion regarding our pet policy. Due to our recent updates and renovations to the hotel, we have since done away with the pet policy.
I have personally been working with our internet management company and they are working on getting the pet policy information off of the travel sites such as Expedia, Hotels.com...
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This is a great place to stay while visiting the Temecula wine country. The room was great(except the sofa bed!). Both the breakfast and the happy hour are incredible! The major issue we had was that a kids soccer tournament AND several wedding parties were in house and the management did virtually nothing to control the noise at all hours...
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Arland,
I would like to thank-you for your most recent review on the hotel regarding your last stay with us. We certainly appreciate the comments and feedback. We apologize for the noise level during your most recent visit with us.
We do appreciate the business and hope that we are able to accomodate you again in the future when your...
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Stayed just the one night and would go back again! Arrived early (11:30am) but room was ready and let us check in early. Room was very nice with new TV and having bed seprate room worked well since I am early riser and wife likes to sleep in. Grounds and pool area nice and clean as well as check-in area....
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I want to thank-you for your most recent review of our hotel. We certainly appreciate the business. We look forward to having you as our guests sometime in the near future when your travels bring you back to Temecula.
Thank-you,
Kellie
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Enjoyed a 1-nighter through Living Social deal. It was a good deal for the price. Hotel is dated, but in middle of renovation. We had lunch at Harvest Lounge, food average; manager reception was good, unlimited drinks and snacks; it did get busy, limited seating. We had to sit at the reception lobby in front of the fireplace. Cook to...
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I want to thank-you for your most recent review of our hotel. We appreciate that you stayed with us for our Living Social campaign. I will forward your feedback to the proper department managers. Again, we appreciate your feedback and look forward to the opportunity to host you again here at the hotel when your travels bring you back to...
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We have stayed at Embassy Suites before, but this was a really bad one. The "king suite" barely had enough room to move in, first off. Then our little girls invited a few friends to spend the night, so we asked for a room with an extra bed. Several hours later, we were given the keys to a new room....
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Heather,
I would like to apologize for the issues you encountered during your most recent stay with us. This is certainly not the type of customer service we want to extend to our guests. I have forwarded your response over to the Director of Operations here at the hotel to address the situations that you noted in your posting.
Again,...
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As a Hilton Honors Gold member, I've stayed at more than a few Embassy Suites. This was definitely not up to par.
We had to change our first room because of the loud party in the adjoining room. The walls are very thin and you can hear everyone as if they're in the same room.
Our room was switched easily...
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Mr. Guillet,
I would like to apologize for the issues you encountered during your most recent stay here at our hotel. I must emphasize that this is not the customer service or experience we want to offer our guests. You are correct in stating we are currently undergoing a renovation on our property. We are scheduled to be completed with...
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We were in town for a wedding at a vineyard in Temecula and had a very nice stay at the Embassy suites. We really liked the Manager's hour bar and free breakfast that were included. All the rooms are suites with small sitting rooms and seperate bedrooms and the location is perfect for a day trip of wine tasting (lots...
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I want to thank-you for your most recent review regarding our hotel on TripAdvisor. I want to thank-you for choosing Embassy Suites Temecula for your lodging choice while in Temecula. We look forward to the opportunity to serve you again in the future when your travels bring you back to this area.
Thank-you and Happy Holidays!
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Recent stay by using a LivingSocial deal. $99 for 1night with wine tasting,$20 food voucher,breakfast,& happy hour drinks!
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I want to thank-you for staying with us on your most recent visit to Temecula. We certainly appreciate the business! Please keep us in mind for future when your travels bring you back to the Temecula area.
Thank-you,
Kellie
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We stayed at the Embassy Suites Temecula on Thanksgiving evening. The hotel is extremely convenient, just off the freeway and next to a Marie Calendars. The people who work there are top notch in both service and enthusiasm. However, the hotel is quite tired and dated. The hall ways look like old Holiday Inns. The two room suite was very...
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I want to thank-you for your most recent review on our hotel. We certainly appreciate you choosing Embassy Suites during your stay here in Temecula. I do want to inform you that our renovations have already started and they will be finished by the middle of January 2012. The renovations include new carpet in the guest suites, refurbishment of furniture,...
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We always enjoy our stay at the Embassy Suites. We heard they are starting a renovation. New TV's will be a plus. As always the made-to-order breakfast and "happy hour" are reasons enough for picking this hotel.
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I want to thank-you for your review on our hotel regarding your most recent stay. We certainly appreciate that you choose to stay at Embassy Suites in Temecula. We appreciate your loyalty and the continued business.
We look forward to hosting you as our guest for future stays that bring you back to Temecula!
Thank-you,
Kellie
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