Unavailable staff! Bugs in the room! TV sound goes off and won't come back! Staff was unfriendly, clerk stated "Oh Dear God" when asked to verify something for me. Very Rude! Pool was drained and in need of repair. Still had to pay even though I didn't sleep there after encountering all the bugs. Waited 1/2 hour for desk clerk... More

These crooks take advantage of the fact that one cannot see the property when booking online. We booked and paid for 3 nights in advance but when we got there it was so dark, rundown, depressing with small TV and no in-room internet that we ended up checking in to a charming hotel down the road for about the same... More

I received a free stay due to a timeshare presentation, this was during Labor Day weekend ,so the town was extra busy due to busloads of tourists. When my friend and I arrived we were enchanted by the way the property sat a midst the tall pine trees. The Receptionist was very informative and pleasant. Our room was located away... More

I was traveling with my wife, and although we didn't plan on stopping at Tahoe, we decided to do so at the last minute. We stopped at this place because of the "dogs are welcome" sign, and were lucky to get their last room. The place is not luxurious, but it definitely worked for the price. The service we received... More

I was hesitant to stay here after reading the reviews, but I noticed that they are all pretty old reviews. It really wasn't as bad as I expected! :-) In fact, I was pleasantly surprised. More specifically, the woman at the front desk was very accomodating to us and the room was very spacious with 1 King bed and lots... More

Made reservation in March'09 assured we would receive room we staid previous year (rear unit, 2nd floor with a lake view and kitchen). Arrived 1 pm to learn (after 20 min wait for desk clerk to return "in 5 min" as the note on desk said) that we had been "upgraded" to duplex cabin at front of property near the... More

This has to be the very worst hotel I have ever stayed in. The poor gentleman at the front desk was trying to do everything with no help. When we opened the door to the room, bugs scattered everywhere. The gentleman brought Raid and liberally sprayed the entire room, then he brought a vacuum to suck them up. The carpet... More

We booked this hotel expecting nothing much - a run of the mill hotel in a decent location at a reasonable price. What we received - A room that met my definition of a dump. Stained carpets, dirty/dusty curtains that did not hang straight (or work), a TV/DVD that was entirely unplugged, hidden remotes. Then I had the misfortune of... More

What really makes this place so great is the staff. I've never been to an establishment that bends over backward for its guests as much as the staff at the Tahoe Vistana!! We called them a couple of times for things, and they accommodated us every time, even for things as obscure as hot cocoa powder and paper plates. Providing... More