We were pleasantly surprised by the quality and cleanliness of the room. Not the Ritz but had everything we needed. Relatively quiet too. Grew off of the Casino which still seems like it was someone's home that was converted piece-meal into a Casino. Thus smoke, even for smokers, can get unbearable. Casino crowd is the usual cast of characters looking...
More
Bob, thank you for your kind comments. We have gone to great lengths to clean the air in the casino, we think we have mostly succeeded during all but the busiest times. We also have golf packages available. Gary
More
When we arrived we were greeted by a friendly lady at the counter, the rooms were very clean and the bed was comfortable, we had a nice view of the snow cap mountains , The casino was kind of Smokey but there was a smoke fee restaurant that served good food, over all a very nice hotel, we will be...
More
Thank you West Coast Traveler. Our staff does take pride in our property. We hope to see you again soon. Gary
More
My favorite place to stay in Susanville. the beds are comfortable and the rooms clean with some views of the foothills.
Thank you very much. Most of our guests really enjoy the pillow top mattresses.
Gary
More
Stayed here on trip to and from southern CA, awesome beds, friendly attentive staff. The entire hotel is non smoking and there is a large dining room that is non smoking. Casino is smoked filled but can be be avoided. Double queen room $86 plus tax good bargin for superior quality.
Hello and thank you. We are constantly trying to improve and you noticing is appreciated. Gary
More
Our family got stuck in Susanville in a late March snowstorm trying to get to the California coast. When we realized that we weren't going to be leaving town we were scrambling to find a hotel and chose this one because it was the only hotel in town that had an indoor pool. We pulled up with some apprehension (kids...
More
Mike,
Thank you very much for your kind review, we do try. We are also continually working on the smoke smell from the casino, I think some of it is working.
Gary
More
I can't say enough about the staff! From the front desk to room service the staff went above and beyond and extremely pleasant and helpful. Kudos!
The room was ok but I would expect more for the price. First of all the cigarette smoke from the casino downstairs seeped into the room and was very noticeable. Also, it looked the...
More
Thank you very much. We are now working on cleaning up the smoke in the casino, should be better soon. We do have rooms equiped with microwaves and fridges, just ask. Thank you, Gary
More
The first thing that hit me as I walked through the door of the hotel lobby was the smell of cigarette smoke. Luckily, our room didn’t smell. We had a room on the third floor. It was very clean and nicely furnished. The rooms have beautiful wooden doors. Nice toiletries were provided, and the shower had great water pressure. The...
More
Hello and thank you very much. I agree that casinos tend to be smoky. Fortunately, we have now converted the entire hotel to non smoking. The hotel rooms are completely sealed from the casino and will not have a smoke smell to them at all.
Gary
More
Desk help was good, registration easy, room was clean, neat, and quiet but had a slight smoke smell. Bearable, but I am asthmatic and picky. Fairly new with nice decor. On the downside, there was no top sheet on the bed only a comforter with duvet cover which would have been okay if it had been winter. The outside temperature...
More
Thank you for letting us know where we can improve. We have plans and will be completely smoke free in the hotel by October 20. Gary
More
The rooms are not only clean and comfortable, with many upgraded amenities like the Keurig coffeemaker (so convenient!) and nice toiletries, but had some thoughtful design details, like pine doors and oversize headboard, that made it warmer and more welcoming than your average hotel room, especially for the price. Comfy bed with plenty of pillows. Dining options at the restaurant...
More
I cannot thank you enough for your glowing review. the person who followed up on your lost phone and made sure it got to you was our desk staff and particularly, Heather, who loves helping people. We are fortunate to have her and all our staff.
More
When I entered the casino looking for registration, a friendly security guard walked me to the registration desk. Check in was quick and efficient. When I walked info the room I was quite pleasantly surprised. Nice room with fresh new linens (feather duvet), a variety of pillows to choose from, a kuerig coffee maker, flat screen large tv, desk with...
More
Thank you very much. We took a basic Holiday Inn Express mold and made all the upgrades we could think of. Gary
More
If you own or manage Diamond Mountain Casino and Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
45 Reviews
22 Reviews
41 Reviews
