We booked a night at this hotel at the end of our trip as part of a park and sleep package. This allowed us to use the hotel parking lot to park our car for two weeks and to spend the night after a late return from our vacation. Considering the rates of hotels and off airport parking, this is... More

Rooms are updated and clean. You get free breakfast which was good. Tess at the front desk should be recognzied for very excellent customer service! The others need some training! Beware as they charge for parking. Make sure you have a car. My son and I walked to McDonald which was right next to hotel and came across some shady... More

All the hotels in downtown SF are so expensive with over 50 dollars a night for parking that we loved this hotel. We stayed here 2 nights when we were visiting places around SF and didn't need to go into downtown. The rooms are clean and big and bedding is comfortable. Except the sofa bed--that is extremely uncomfortable to sleep... More

We sadly missed our connection from San Fran to Boise, Id due to mechanical reasons via United Airlines (DO NOT, I repeat NOT fly them... Horrible experiences sans an awesome hotel to stay for free) and had to stay at a hotel for 8 hours until our next flight left. Got to the hotel and waited for other guests to... More

oly stayed one night working stay was great check in was super fast no line More

Staying over one night at this convenient and attractive property. Great room...large and comfortable bed, sofa and large executive desk, plus a bath tub...and everything is clean and stylish. Great price, great location (frequent shuttle service to SFO). Highly recommended for travelers (and don't forget the See's Candy across the street...a California traditional chocolatier that is fabulous. More

We waited at least 20 minutes at the airport for the shuttle to show up, and then it was a full 30 minutes later before we got to the hotel. There were multiple stops both at the airport and at other hotels. Once we go to the hotel, the wait was painfully long (over 15 minutes and only two people... More

Only stayed one night with my husband & 2 kids ages 11 & 6. Our stay was great. Check in was super fast (no line). The room was very clean and spacious. We enjoyed our stay and had a great breakfast buffet in the morning (which was included). They had pancakes, eggs, sausage, cereal, yogurt, bagels, toast including coffee, juices... More

...no breakfast and (initially) no heat! Physically, interiors look new and in very good shape, but the main reason I like HIE for airport layovers is the included breakfast. Because we had to leave for the airport before their normal breakfast hours started, we asked if we might be able to have some muffins (anything!) set aside for us the... More