I am very angry with Best Western right now / again! They did this to us in Reno, NV and now they're trying to do it in Santa Cruz, CA. We did NOT smoke in their rooms either time and here we are fighting this again! It's a definite scam. Hotels find creative ways to make more bucks in scams...
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First the positives: This is a nice Hotel with courteous and helpful staff. It is clean with a modest suite of amenities including a free self-service well rounded breakfast. I was part of a party who stayed in three different rooms. Although this is billed as "All Suites," it certainly is not. Using the common definition of "Hotel Suite" of...
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We stayed one night at this hotel over Mother's Day weekend. All of the rooms are suites with a pullout sofa for extra sleeping space. The room is nothing special- we had a room with 2 doubles and a pull out sofa. It felt a bit cramped, but then again there were 5 adults and 2 kids in the room...
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We had a great stay at Best Western Plus Santa Cruz. The breakfast was everything that we needed and we enjoyed the waffles. Our room had a sitting area which was great with two teens we needed space to unwind and not get in each others way. We were close to the Baordwalk, not walking close, but very convenient. The...
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Can't recommend this hotel enough - we arrived late after a drive up from LA and the manager and staff were absolutely amazing! Travelling with teenagers, the 2 bedroom suite was perfect, great breakfast, very helpful to us Aussie's with what to do and see in area.
Thanks so much for your kind review. We do pride ourselves on having a wonderful team, and truly creating the guest experience. I am so glad to hear you were able to enjoy the room, and our beautiful local area. We hope to see you next time your travels bring you to the Santa Cruz area.
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I booked this chain hotel based upon its fairly good ratings on TripAdvisor. What a bum-steer that turned out to be! Check-in was pleasant and efficient, but it was all downhill from there. After settling in to our room after a long stretch on the road, there was no guest binder to assist the weary traveler with nearby eateries, TV...
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Thank you for taking the time to write a review of your recent stay with us. I am sorry to hear you had an unpleasant time at our hotel. It is thru guest feedback that we can improve and make changes as necessary. I assure you that the problems you experienced are not a reflection of our normal practices at...
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The hotel is in a good location, a brisk walk to shops and dining and it is a good value, especially if traveling with kids. Breakfast is included. Nothing fancy and the room could use some paint touch ups, but overall, I have stayed here twice and it works out well. I would not choose this for a romantic getaway.
Thank you for your recent review. I am glad to hear you are a repeat traveler to our hotel, and that you enjoy walking to the downtown area for shops and dining. Please feel free to contact me directly if I can be of any assistance when making future reservations.
Lacey Goldstein
General Manager
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We went to Santa Cruz weekend before last and stayed at Best Western on Ocean St. The staff were all very nice and friendly. Since it was raining off and on during our visit, it was nice to have covered parking, it was well lit and we felt safe. Our room was a suite so it was nice to have...
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Thank you so much for taking the time to review our hotel. It was so nice to hear all about the great experience you had with our hotel. The Best Western Family takes pride in cleanliness, and has added some great cleaning tools to all the Best Western properties to ensure our staff cleans to the highest of standards. We...
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We come to Santa Cruz a lot and try different hotels. After reading the reviews, I was expecting more. The rooms are suites, so they are large. The staff is friendly and the rooms clean, but "tired" looking.The bad news is that it was very noisy-- we could hear the people above us walking and talking. Also, better technology would...
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Thank you so much for taking the time to review our hotel. I am glad you enjoyed the breakfast and our friendly staff during your stay with us. I am sorry you had to experience some noisy guests in the room above you, I know that can truely influence your stay in a negative way. We are currently working on...
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This hotel is all class, quiet and peaceful. Parking is easy to access and free. Front desk staff is amazing and friendly Mercedes could not have done more. Room was immaculate. I'm a senior lady traveling alone and felt totally safe. Neighborhood is quite safe and handy for anything. Don't miss this hotel if you're in the santa cruz area....
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Thank you so much for your recent review! I appreciate your kind words about our hotel and staff. Mercedes really is a wonderful employee and I will be sure to pass along your praise. We really are conveniently located close to many attractions in the Santa Cruz area, which makes it very handy to get around. We look forward to...
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