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Best Western Pepper Tree Inn


Hotel class 3.0 of 5
3850 State Street, Santa Barbara, CA 93105
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81% Recommend
3.5 of 5 stars 150 reviews
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By trip type
All (150)
[ Date ] [ Rating ]
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5 of 5 stars
Manchester,
7 Nov 2009

We have stayed at this hotel for many years and have been thoroughly satisfied on each occasion.The rooms are clean and large.The staff are polite and helpfull.Just next door is the La Cumbre plaza shopping mall .A hire car would be helpful to travel to the beach and pier. I have only one criticism regarding the lack of movies on... more

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3 of 5 stars
San Francisco, California
26 Oct 2009 | Trip type: Family
1/1 found this review helpful

We were on a 6 day trip trough California and Nevada. This was our first night. The location is too far away from the actual downtown. At least 10 min drive from the center of downtown. The check in was nice and friendly. The room was not very spacious, the bathroom very tiny and even in a 3 star rated... more

Management response from
Santa Barbara Hotel Group, General Manager

Dear Simopel, Please accept my apologies for not meeting your expectations. I was upset to hear that your room was not in proper order. We have a great team here who work continually to maintain and improve our guest rooms, and I am disappointed that we overlooked maintenance items in your room. I would like to have another opportunity to...

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4 of 5 stars
UK
21 Oct 2009 | Trip type: Couples

This hotel is not in downtown but a reasonably short taxi journey away. There are also a few bars and restaurants nearby. The bed was very comfortable, the only complaint would be that the decor was a bit dated. Apart from this the hotel had every amenity that you needed. The hotel restaurant does nice muffins and coffee in the... more

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3 of 5 stars
Merseyside
20 Oct 2009 | Trip type: Couples

difficult to access town centre if you don't want to drive! surprised at how many homeless people around the towncentre during the day! Hotel is one of the furthest away from restaurants, coastal front ! Staff friendly, bedrooms dated but clean, Nice touch with water and fruit in room, complimentary coffee served in reception with fresh fruit also. Quite noisy,... more

Management response from
Santa Barbara Hotel Group, General Manager

Greetings from Santa Barbara Jan St. Helens! Thank you for your recent stay with us at the Best Western Pepper Tree Inn. Its guests like you who are the true travel experts, so we appreciate you taking the time to share your experiences with other interested travelers at Trip Advisor. As you mentioned, we are located on upper State Street....

Just OK
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3 of 5 stars
Oakdale, California
2 Sep 2009 | Trip type: Couples
1/1 found this review helpful

Although the hotel is on State Street, it's at least three miles from the downtown shopping and restaurant complex so popular with visitors. The staff were friendly but understaffed. The workout center is a joke--old equipment in a dingy converted room near the hotel's laundry area. The room we had was of average size, but my wife got a sore... more

Management response from
Santa Barbara Hotel Group, General Manager

Dear Poetmotion, Let me begin with an apology for not meeting all of your needs. I am pleased that you took the time to respond to us. All comments are appreciated because we care about the quality of our hotel and the services received by our guests. Our hotel is located directly across the street from La Cumbre Plaza’s shopping...

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3 of 5 stars
Dublin
30 Aug 2009 | Trip type: Family
1/1 found this review helpful

This hotel is a twenty minute drive from the main tourist area of Lower State Street - where most of the restaurants, shops and other tourist attractions are. The location is acceptable if you have a car and it is easily accessible from US 101. It is opposite La Cumbre Plaza where there are a small amount of shops and... more

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2 of 5 stars
Ottawa, Ont.
26 Aug 2009 | Trip type: Couples
1/1 found this review helpful

I was a little surprised to walk into our room at the best western and see that it looked like my grandmothers bedroom. They could use a major renovation at this place to bring it up to the year 2009. The front desk was pleasant and knowledgeable, the rooms were clean and they had a great pool and hot tub... more

Management response from
Santa Barbara Hotel Group, General Manager

Dear Guest, Thank you for your comments concerning your stay at The Best Western Pepper Tree Inn. We appreciate your taking the time to write, and hope you will accept our apologies for not meeting your expectations. We have a 150 individually decorated hotel rooms which we are continually re-designing. I’m sorry that you did not prefer the décor of...

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1 of 5 stars
Los Angeles, CA
17 Aug 2009 | Trip type: Couples
1/1 found this review helpful

I read the positive reviews of this hotel and decided it was worth paying a premium on the Fourth of July weekend to stay here. We checked in to find a very dated room but we it seemed clean so we didn't think twice. We tried to watch a DVD in our room only to find that our movie kept... more

Management response from
SantaBarbaraManager, General Manager

Dear Guests, As I routinely read over our hotel reviews On Trip Advisor I came upon this review of our property and was very surprised to learn of your bad experience with us. The usual caliber of our guest's stay leaves them with a very pleasant experience . I am truly sorry that yours was not. I hope that compensating...

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4 of 5 stars
London
12 Aug 2009 | Trip type: Family
1/1 found this review helpful

For a three star hotel you couldn't ask for more, it has a nice swimming pool with hot tub and is situated directly across from an outdoor shopping centre with restaurants. The only downfall is that it is situated a little too far outside the main high street in Santa Barbara, therefore you would need a car or to travel... more

Great value
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4 of 5 stars
Brighton
10 Aug 2009 | Trip type: Couples

I was really worried about staying here as it was the cheapest place we had for the fly drive holiday we were doing and the only place available in Santa Barbara when we were there but it was great. Big rooms, very clean and comfortable. It was better than a lot of the other more expensive hotels we stayed in.... more

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Best Western Pepper Tree Inn Also Known As

  • Best Western Santa Barbara
  • Santa Barbara Best Western
Address: 3850 State Street, Santa Barbara, CA 93105