Thank you for your recent stay with us and we hope the film festival was enjoyable. Getting to Newport from the hotel is normally a pretty quick and easy trip, so we hope you found it to be this way as well. And hopefully the movies were good, too. We appreciate your feedback and are happy that it was a... More

Thank you for staying with us recently and for your feedback on your time with us. We are glad that the pricing that you found worked well and hope to see you again soon. My apologies that our parking attendant was less than cordial. We will follow up with our supervisor over this department to ensure they are aware that... More

Thank you for your recent stay at our hotel and for your feedback regarding your stay. We appreciate your kind words and that most of the experience was a positive one. You'd mentioned the elevator had some creaking to it and I wanted to reassure you that we have our elevators inspected each month, however from what I've been able... More

Thank you for your recent visit to our hotel and for your kind words and detailed summary. We strive to satisfy guests on the first try and it sounds like our team and product was able to do this. But even in putting forth the effort to get things right the first time, challenges may occur and our team has... More

Thank you for your recent stay at our hotel and for the positive feedback. We appreciate your kind words, especially with regards to the customer service you experienced. Although everything went well with your stay, there are times where challenges will occur and its our intention that you'll receive that same level of customer service when our team offers a... More

Thank you for your recent stay at our hotel and for your feedback on the product and the service. We will follow up with our team members to ensure we all understand that we need to put forth the extra effort to ensure we are providing the right service to all of our guests. Please know that we will place... More

Thank you for your recent stay at our hotel and for your kind words of providing 4 stars if not for the challenge of our airport shuttle and parking charge. I completely understand that the extra cost of parking is something that isn't always budgeted for, however thank you for seeing that we attempt to offer some really great rates... More

Thank you for your recent stay with our hotel and we are very happy that the location worked so well for you. Many times on a weekend where there isn't a special event in Santa Ana, we hear the comments asking why potential guests would choose to stay. The reason that you gave of being very close to Disneyland, but... More

Thank you for your recent stay at our hotel and for your kind words. One of the nice benefits to having a developer build a hotel for the first time is that there's a good chance to end up with a few perks. A normal fitness center for a hotel our size is about 500sq ft, however we were able... More