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Four Points by Sheraton San Rafael

3.5 of 5
1010 Northgate Drive, San Rafael, CA 94903
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Four Points by Sheraton San Rafael
Ranked #3 of 10 hotels in San Rafael
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252 reviews from our community

    Trip type
Traveller rating
    61
    87
    51
    28
    25
Date Rating
Cainta, Rizal, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 14 May 2013 via mobile

I recently stayed in this hotel for 5 days with my family, my aunt and her 3-year old daughter. Our reason for staying here, much like a number of other reviews I've read, is its proximity to San Francisco. I'd like to first get the negative out of the way. We had arrived at night for a late check-in and... More

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Turlock, California
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 12 May 2013

I stayed here 1 night with my 2 kids. Pros: the employees were friendly the beds were comfortable the WiFi was free the room was clean there's a good-sized fridge in the room Cons: because of renovations, one elevator was out of service, which led to some long waits the decor is outdated, the furniture scuffed, the bathroom wallpaper peeling... More

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 May 2013

Stayed here for business and had a good experience. Plenty of parking and room was clean. It did seem like I had to walk quite far to my room (it's a big facility). Stayed during the winter, so I didn't try the pool or any of the outdoor areas but it definitely has some nice outside areas and a clean... More

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Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review
10 May 2013

Thank you for sharing your feedback about your stay last winter. We're delighted to hear that you enjoyed your Four Points experience. Try us out in the summer and enjoy our outdoor space, the pool and our Best Brews & BBQ General Manager reception on Wednesday evenings! More

Dayton
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

We were pleasantly surprised by the amazing attitude and service @ this well-located hotel. Our room was impeccably clean and nicely appointed. The breakfasts (buffet and menu-style) were exceptionally good with a nice selection of healthful breakfast entrees. Close proximity in the wine areas is a big plus. The only minus is that the hotel is in need of up-dating... More

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Raleigh, North Carolina
Top Contributor
66 reviews 66 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 6 May 2013

We stayed here during our forya into S.F. This hotel could be mazing because of the proximity to SF and the surrounding San Rafael area. Highlights - We encountered a few exceptional front desk staff memebers, location, and room size. Issues - The first night we were at the hotel we stepped outside onto our patio and noticed no one... More

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Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review
10 May 2013

Thank you for your review and acknowledging our front desk associates. We have brought the laundry room issue to our housekeeping’s attention and will ensure it is cleaned properly. We apologize for the miscommunication on our part regarding your camera battery charger. All associates should have access to our locked lost and found area. We will bring this up in... More

Travellers are raving about these San Rafael hotels

Laguna Niguel, California
1 review
1 of 5 stars Reviewed 30 April 2013

Just stayed at the hotel last weekend. The pool area is nice, though the rooms lack the refrigerators other Starwood properties provide. MOST IMPORTANT TO PASS ALONG IS A RIP OFF ALERT RE FRAUDULENT CHARGES. The bill slipped under my door the last night of my stay had a $3.00 restaurant charge even though I didn't even set foot in... More

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Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review
2 May 2013

Dear 2xTravel. Thank you for your stay at the Four Points by Sheraton, San Rafael. I apologize for the billing mistake that occurred. This is not acceptable, as correct billing ensures our guests a “stress free” stay. There are no excuses, as we do take ownership of this issue. Please rest assured that we take this issue extremely seriously and... More

Petaluma, California
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 30 April 2013

Conveniently located just off 101, this Sheraton property is a good value - especially using Cash and Points. Wonderful breakfast and comfortable rooms add up to a satisfying experience. We use this location when exploring Mt. Tamalpais and Marin county, since the B&B's are pricey.

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FourPointsSanRafael, General Manager at Four Points by Sheraton San Rafael, responded to this review
12 May 2013

Thank you for the great comment. Our location half way between San Francisco and Napa/Sonoma Wine Country is indeed very convenient. Stop by again soon! More

New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 29 April 2013

Was here for less than 24 hours, really only to sleep but had a positive experience and would return, especially since B&Bs in the area all had a 2 night minimum stay. Room was roomy enough for 3 adults and plenty of towels (although a bit disconcerting to have an open bar of soap in the soap dish making me... More

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FourPointsSanRafael, General Manager at Four Points by Sheraton San Rafael, responded to this review
12 May 2013

Thank you for your comments and apologies for the open bar of soap. I will remind our housekeeping team of the importance to clean thoroughly. Our breakfast is a great value at $14/person. It is only included in the rate if a package is booked that is inclusive of breakfast. We are thrilled that you enjoyed your visit and look... More

portland,oregon
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 29 April 2013

There were a couple of negatives which I'll get out of the way. The A/C heating unit seemed to be old as parts were sliding around and I noticed a hole in the curtain. The window only opened about 2 inches which was disappointing. Since I was on the third floor, I was hoping for one that opened all the... More

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FourPointsSanRafael, General Manager at Four Points by Sheraton San Rafael, responded to this review
12 May 2013

Thank you for your feedback which I will share with my teams. You bring up great points and we'll work on improving. Our elevator project is almost done and we will have 2 completely remodeled elvators. One of the two is already complete and operational. The hotel will be undergoing a renovation in 2013 and we are excited to soon... More

Campbell, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 14 April 2013

The room has dated, well-worned walls and ceilings but is furnished with fairly new furniture(bed, desk, comfy chair), LCD TV, a pretty large refrigerator (3' to 4' tall) and coffer maker. The room is also fairly tight in its layout (2 queens), with only about 3' to 4' between the desk/TV and the beds. Mattress is comfortable and the beds... More

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Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review
22 April 2013

Thank you for the feedback and for bringing the sliding door and AC unit to our attention. We will look into these to ensure they are working properly. We appreciate your comments. Hope to see you again if your travels bring you through San Rafael. More

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Additional Information about Four Points by Sheraton San Rafael

Also Known As:
Four Points By Sheraton San Rafael Hotel San Rafael
Four Points By Sheraton San Rafael Hotel
4 Points By Sheraton San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Four Points
San Rafael Sheraton
Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Region: United States > California > Marin County > San Rafael
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in San Rafael
Price range (per night): INR7,892 - 11,424
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 
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Four Points by Sheraton San Rafael
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