What a disappointment, uncomfortable beds, a glowing clock and really noisy a/c contributed to make this the worst nights stay we have ever had in any hotel.The reception appeared to be run by young girls who lacked empathy and did the minimum required. At checkout we weren't even asked if we had had a comfortable stay toatlly disinterested!!.Hotel in the...
More
I am very sorry that your October stay was disappointing. It is our intent to provide the best customer service and it seems we did not meet that expectation. I was shocked to read that our desk staff seemed disinterested. We are constantly working on guest interaction as it is a large part of what makes a hotel successful. This...
More
2 Warnings for my fellow travelers:
Warning #1 If you are driving at night from Santa Maria or Santa Barbara towards San Luis Obispo...Do not speed on 101. The CHP is handing out tickets mostly between 7-11PM during winter.
Warning #2.- The hotel does not have any signs regarding the breakfast options. At first it appears like a typical open...
More
Thank you so much for sharing your great tips! We are very proud to be located in a great town and a great destination area. We are so close to the beaches and wineries and as you mentioned the beautiful Hearst Castle. I know future travelers will find your information helpful.
I am sorry that our breakfast policy was not...
More
This was really a very nice hotel with well-appointed but smallish rooms and a decent restaurant. However, I could not rate it higher because when we wanted to change our reservation by decreasing our stay by one night, we were told that this hotel had a very strict cancellation policy; i.e. we had to cancel one day before arrival. Because...
More
I appreciate your comments bringing awareness to our 24 hour cancelation policy. It is different from other Courtyard's, however our hotel is not the only Courtyard following this guideline. We made this decision based on information given to us from other Marriott properties that have found success implementing the policy. Most hotel's in this area have a 48 - 72...
More
This was our hub for visiting Hearst Castle. Clean. Excellent staff. Free internet. 24/7 coffee. Lots of parking. Right off the highway. It is a couple of miles to the main drag in Obispo i.e. the Marsh/HIguera area. The only fault was the bed quality: too soft: so I had back pain both mornings.
More
Location makes a great difference and nice people adds to the stay.
As you drive in and vis lobby to your room, the hill behind the hotel
Place and services with fast internet installed by some real experts in technology and excellent support is a big plus in todays needs.
It appears ownership has excellent experience and care for the...
More
My stay at this Courtyard was fine. The hotel is easily accessed from the highway and was only a 5-7 minute drive from Cal Poly where I was spending the week. The hotel is probably on the older side and some areas show a little wear and tear. But the lobby is nice and large with lots of seating areas....
More
Very clean, quiet, and comfortable. The staff was immediately responsive to our request for more blankets and pillows -- would definitely stay here again and recommend!
More
I am so happy that your stay with us was enjoyable over the holiday weekend. I have shared your comments with the staff and they are very appreciative as well. It is our #1 priority to make each guest feel comfortable and well taken care of during each and every visit. We hope to duplicate the experience upon your next...
More
We stayed here on our way through SLO. The location is great for getting on & off the freeway. The hotel seems fairly new & was perfectly nice. We were happy with our room when we checked in as it faced the courtyard & was clean & quiet. However...the room was freezing so we turned off the air & immediately...
More
I am so sorry to hear that your experience was less than satisfying during your stay. I am researching the odor issue you mentioned in depth. I have been assured that there is nothing harmful in the air, nor is there any reason to close down any of our guest rooms. Our rooms are very clean and inspected on a...
More
We stayed just one night (and it was a business trip.) Our room was spacious, clean, and comfortable. The staff was helpful, courteous, and welcoming. Breakfast was included with the package we purchased and was nicely done with omelets as requested, fresh fruit, a variety of rolls, cereals, breads.
I looks like a perfect location for exploring the area, has...
More
If you are traveling with your family, this hotel is a poor choice. I booked two rooms because I was traveling with my mother, husband, an infant and small kids. I called 4 days ahead to request to have adjoining rooms. When we arrived there had been no attempt to honor the request and no attempt to even try to...
More
I am deeply apologetic that your stay with us was less than satisfying. I understand it is frustrating to spend time away from your family while on a family vacation. A large part of our mornings are spent reviewing guests requests to ensure that we meet the requests of as many guests as possible. Unfortunately this did not happen in...
More
170 Reviews
111 Reviews
151 Reviews
