We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 2 San Juan Capistrano hotels »

BEST WESTERN Capistrano Inn

2.0 of 5
27174 Ortega Highway, San Juan Capistrano, CA 92675
Hotel amenities
3.0 of 5 stars 49 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

49 reviews from our community

    Trip type
Traveller rating
    8
    11
    9
    7
    14
Date Rating
Mark_2001_12
Irvine, California
1 review
5 of 5 stars Reviewed 9 February 2012 NEW

My recent stay at the Hotel was excellent. The location of the hotel made it ideal for our trip to the Coach House. The room was very clean, the addition of the Flat Screen TV's are an a great addition. The front desk staff was very helpful in accommodating some of my request at checking. Will recommend to people for... More

Was this review helpful? Yes
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
13 February 2012

Thank you for taking the time out of your day to write a review about your stay at our property, the Best Western Capistrano Inn. We are pleased to have had the opportunity to accommodate you during your stay with us. I will share this review and all reviews with staff and management to build a better understanding of customer... More

batbrewer
Tokyo
2 reviews
1 helpful vote
4 of 5 stars Reviewed 15 December 2011

Stayed here for 4 nights on business in December 2011. Everything was adequate although it's hardly new and shiny. Some of the electrical sockets were so loose you had to jiggle the plug around to get a contact, which is not good, but the TV, fridge, microwave, coffee percolator and room heater all worked fine. Bed was good and bedding... More

Was this review helpful? Yes
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
12 January 2012

Thank you for taking the time to comment on your recent stay at our property. The Best Western Capistrano Inn is under new Management as of November 2011. We are focused on new room renovations and a recommitment to superior customer service. A complimentary breakfast and local shuttle with many shops and restaurants within walking distance will ensure guest an... More

B m
Fort Worth, Texas
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed 13 November 2011

Room was very clean and the bed was wonderful. Had refrig, micro, hair dryer, Ironing board, coffee maker. It was a nice large room. Pool area and motel grounds were clean. We were going to stay one day and stayed two. Would have stayed longer but the coastal weather was going to be rainy. Staff was very helpful and courteous.... More

Was this review helpful? Yes
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
15 November 2011

Thank you for your feedback on your recent stay at the Best Western Capistrano Inn. We are under new Management as of November 2011. With New room renovations and a recommitment to superior customer service we are pleased you had a wonderful experience. The Hotel is located in downtown San Juan Capistrano just two blocks from the historical San Juan... More

A J
Phoenix, Arizona
Senior Contributor
46 reviews
9 helpful votes
1 of 5 stars Reviewed 12 November 2011

+ Location was great, bed was comfortable, that's it. - Rude night clerk, expensive considering the hotel is run down, room stunk, deco is old and out-dated, my socks turned black after walking back and forth from the bed to bathroom, bath towels were stained and spotted, bathroom was size of a small closet, closet was a cheap built add-on,... More

Was this review helpful? Yes
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
15 November 2011

Thank you for taking the time to review your stay at the Best Western Capistrano Inn. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being... More

Travellers are raving about these San Juan Capistrano hotels

BEST WESTERN Dana Point Inn By The Sea
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d78365?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Capistrano Surfside Inn
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d119387?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Holiday Inn San Clemente
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d78112?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Holiday Inn Express San Clemente North
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d1216751?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hotel Miramar
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d1159588?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
thinktime
San Juan Capistrano, CA
Senior Reviewer
7 reviews
3 helpful votes
4 of 5 stars Reviewed 26 October 2011

This hotel is a good place to stay if you need a room just for a place to crash for the night and aren't looking for fancy amenities. A nice version of a Motel 6. Not a resort by any means. Rooms were pretty clean and updated. The place is a little noisy, but I've been in worse. With the... More

Was this review helpful? Yes
imanahan
Syracuse, NY
Senior Contributor
38 reviews
41 helpful votes
3 of 5 stars Reviewed 26 October 2011

The location of this place is great. It's easy to find, right off the freeway. It's about a mile away from the San Juan Capistrano Mission and the Los Rios district (the oldest neighborhood in California). It's very close restaurants and a small park/equestrian center. The hotel is also dog friendly (without an additional fee)! Everything else is average. The... More

Was this review helpful? Yes
gant k
san pedro,ca
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

My wife and I stayed here to attend a concert at the Coachhouse. The toilet barely flushed and the shower tub drain would back up after a short shower. The balcony sliding glass door curtain was tattered as was the shower curtain. $130.00 for these poor conditions was excessive! I would describe the place as a glorified Motel 6! More

Was this review helpful? Yes
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
10 November 2011

Thank you for taking the time to review your visit to our establishment. We are under new management as of November 2011. We appreciate hearing your thoughts and your suggestions. With respect to any inconvenience you may have encountered our sincere apologizes. This will assist us when evaluating our guest’s needs and expectations. I hope you will come back and... More

garek007
garek007
Reviewer
3 reviews
7 helpful votes
3 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

I recently stayed here for a friends wedding. Normally check in at most hotels is at 3pm, but they let me in at Noon. That was nice. The room was clean and had basic amenities. It was near the freeway which is convenient, but I didn't hear any road noise. It was quiet. Overall a decent place to stay if... More

Was this review helpful? Yes
leslie22
cincinnati OH
Senior Reviewer
6 reviews
1 helpful vote
2 of 5 stars Reviewed 13 September 2011

I stayed while attending a family wedding. some of the rooms were quite nice. Not the one I had - it was shabby, needed a good cleaning and updating More

Was this review helpful? Yes
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
10 November 2011

Thank you for taking the time to review your stay at the Best Western Capistrano Inn. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being... More

MongoSchwartz
Traverse City, Michigan
Senior Contributor
48 reviews
24 helpful votes
2 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

There's nothing extraordinary about the BW-SJC. The rooms are passable, a tad dark, with the plus of having small balconies on the rooms as well. However, be advised that the hotel is near the highway, so the road noise may want you to keep your balcony door closed at night. The grounds are nondescript--a pool and hot tub dominate the... More

Was this review helpful? Yes
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
9 December 2011

Thank you for taking the time to review your stay at the Best Western Capistrano Inn. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service in which we pride ourselves. Please know that your comments have been reviewed in detail and steps are being... More

Travellers who viewed BEST WESTERN Capistrano Inn also viewed

BEST WESTERN Dana Point Inn By The Sea
4.5 of 5 stars 95 Reviews
Dana Point, Orange County
CHECK RATES! ABS:HotelCheckRates-d78365?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Americas Best Value Laguna Inn & Suites
2.5 of 5 stars 10 Reviews
San Juan Capistrano, Orange County
CHECK RATES! ABS:HotelCheckRates-d235450?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Capistrano Surfside Inn
4 of 5 stars 26 Reviews
Capistrano Beach, CA
CHECK RATES! ABS:HotelCheckRates-d119387?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 2 hotels in San Juan Capistrano, ranked by popularity »

Been to BEST WESTERN Capistrano Inn? Share your experiences!

Write a Review Add Photos Add Videos

BEST WESTERN Capistrano Inn Also Known As

  • Best Western Capistrano Hotel
  • Best Western San Juan Capistrano
  • San Juan Capistrano Best Western
Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675

Is BEST WESTERN Capistrano Inn your business?

  • Manage your listing
BEST WESTERN Capistrano Inn
Show the lowest price for this hotel* (from our partners)
CHECK RATES!