I was very pleased with my stay at Wyndham Hotel in San Jose, California... the staff are polite and helpful. If you need any help they are very quick to response. I feel safe and at home in this hotel.... my room is comfortable... the towels are really white... The breakfast buffet is a plus. Again, the staff are very...
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Reviewed 31 May 2011
Thank you for your recent review on Trip Advisor. We truly appreciate your very kind comments about the Wyndham San Jose Hotel and our service team. I was so pleased to hear that you enjoyed your stay...clean and comfortable room, nice linens, inviting breakfast buffet and helpful and friendly staff. Our hotel renovation should be complete by April 1, 2012...
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The hotel was decent but trying to figure out which walkways were open or closed was a hassle. Perhaps the guests should have received hardhats at check-in. The other thing that was noticeable was the ambivalence of the staff; there appeared to be no motivation to make the guests feel welcomed at the hotel.
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Thank you for your recent review on Trip Advisor. I was sorry to learn of your disappointment with your stay with us. The renovation has had its challenges but we are happy to report that most of this work will be completed by April 1, 2012. I assure you that once complete the Wyndham San Jose will once again be...
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I enjoyed my stay here and the food and service was excellent I recommend this hotel. The pool the location and scenery from the roof top was beautiful. The room was kept clean an nice. The front desk were very nice people and very informative about the surrounding locations.
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Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process and we appreciate your very nice comments. I was so pleased to hear that you enjoyed your clean and comfortable accommodations. The response on our newly renovated rooms has been very positive. Our service team is here to help in any...
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A co-worker recommended this hotel, so I made a reservation based on her recommendation. First I must say, they have the best senior rate (for anyone 62+) in the area. And that senior rate even included a free continental breakfast!
My room was clean and very nice...away from the noise of the remodeling. The front desk staff were friendly and...
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Thank you for your recent review on Trip Advisor. We greatly appreciate our valued customers taking the time to let us know about their stay with us. I was so pleased to hear that you enjoyed your stay including your accommodations, breakfast and our service team. Hotel employees can certainly make a difference in a hotel stay and I'm glad...
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The hotel is going through a remodel. The room was very nice and comfortable. They have painted the outside of the hotel a lime green color..not sure why. I'm still not sure about the area. We usually stay downtown as our daughter goes to SJSU. It wasn't terribly inconvenient..took about 10 minutes to get to campus. Located in the Hyde...
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Thank you for your recent review on Trip Advisor. We value customer feedback and utilize this information to improve upon our performance in the future. As we are going through a $7M renovation right now, I apologize for any inconvenience during your stay with us. While you may not be sure what to think right now, we invite you to...
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I've stayed in other hotels that have been undergoing renovations. From some of the other posts it would appear perhaps normal service has been disrupted a little more than usual.
I found the front desk staff very accommodating, nothing like previous posts. I did ask for a renovated room, having seen some of the posts here before booking, and was...
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Thank you for your recent review on Trip Advisor. Customer feedback is important to us and we take your comments very seriously. I truly appreciate your candid and accurate assessment of the current conditions at the Wyndham. The renovation has been challenging but once complete I feel confident that our customers will truly enjoy the experience. The technology issues you...
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I am a wyndham time share owner and generally find wydham hotels pretty decent. This one however is a real disappointment. Currently under remodel, i can be understanding - try, but however the parts which are done were done with poor care or poor execution. I get the economy is hurting, however a good crew for modeling a room or...
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Thank you for your recent review on Trip Advisor. We greatly appreciate the time you took to advise us of your stay at the Wyndham San Jose Hotel. I apologize for the less than favorable stay due to our renovation project. Renovations of this caliber are challenging and require lots of coordination - both on site and with the City...
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i am not sure where they got these photos on the website from.
the hotel itself is a mess, going through construction right now.
stayed here one night due to weather and it was fairly unpleasant.
personally, i thought they should take down the wyndham logo until the hotel renovation is complete. my guess is at least they can charge...
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Thank you for your recent review on Trip Advisor. We truly value customer feedback as this plays an important role in the decisions we make regarding our operation. I was very disappointed to learn of your less than favorable stay. Having just completed a total renovation of 50% of our guestrooms and a partial renovation of the other 50% your...
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The Wyndham Hotel was okay. The room we requested was a renovated room, so it looked alright. The bedding was stained or dirty and the pillows smelled stale. The bed was very uncomfortable and our room was cold. Fair for this type of hotel.
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Thank you for your recent review on Trip Advisor. Customer feedback is critical to our continuous improvement process and we appreciate you letting us know about your stay at the Wyndham San Jose. I was sorry to hear about the bedding issue in your guestroom particularly in light of the fact that you stayed in one of our newly renovated...
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We had a short layover flying through SJ Airport and got a room so the family could clean up and get a few hours sleep. We had the misfortune of staying in room 232. A 2 double bed room that has some serious work to be done. After settling in I went to the desk to get some towels as...
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Thank you for your recent review on Trip Advisor. We greatly appreciate feed back from our customers as it is very important to our continuous improvement process. I am so sorry for the problems that you experienced while a guest in the hotel. While we are clearly going through an extensive renovation right now, you should not have been subjected...
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