The main reason I booked this hotel was the free shuttle service that is posted on their website. I got a ride to the airport on Wednesday, 4/24/2013, but was told when I flew in on Sunday, 4/28/2013 that the shuttle was only M-F. I then told the desk person that she could reimburse me for the cab fare, but... More

I stayed at Extended Stay America on a business trip for four nights. Overall, I thought it was a good value. Detailed positives and negatives: 1) Positives: - Very convenient to 104. - Friendly staff - Spacious rooms - Reasonably quiet. - Seems to have a recent major rennovation. - Good value 2) Negatives: - Noisy AC (I think others... More

The hotel is very nice. I love the decor and interior design. The service was very friendly. Rooms were clean. Everyhting was great except for the food. It was average, only eggs and bacon were served for hot breakfast. For cold breafast you get oatmeal, bars, and muffins. Overall, it was a very nice stay.

I got an outstanding rate for this hotel and honestly had low expectations coming in because the price was so low. My expectations were far exceeded. I got incredible value from my stay. Things I liked: + Very accessible. It's only 1 minute from 101 highway. This made my morning commute a lot easier. + Kitchen with everything I needed... More

Customer Service Purgatory Sometimes I do truly despair at the decline of the service industry and this is never more so apparent than my time staying at this shockingly poor hotel. Beyond its lack of architectural charm, its poor location and surely staff, I truly feel sorry for anyone who is forced to stay here for an extended stay. I... More

I stay there 2 night a week and I must say its a GREAT hotel Rebecca the manager does a great job and the staff is great.. A good meal in the AM of yogart fruit and milk.. Ill tell everyone I know to stay there

with repeated disapointments from check in to just before check out, I was not happy with this place. The bed was very comfortable and the room was clean with the exception of ants in the bathroom.The A/C unit worked well. The kitchen was short of supplies as well as the bathroom being short of towels and other basic items. There... More

Ok... Here it is. I am a lifetime platinum member of a very prestigious hotel chain. Therefore, it's not only common, but expected to receive great service. However, there were a couple times that I was unable to get my corporate rate with this chain, and I simply didn't think it was worth it to spend over 250. Per night... More

I forgot my electric tooth brush charger when I left the hotel. I called a couple days later and the area operations manager was able to ship it back to me (international shipping). I kind of expected them to take down my information, tell me they would ship it and never see that charger again. To my surprise I got... More