I am shocked at all the good customer service reviews as I did not receive that. As a former front desk employee of Best Western and a current front desk employee of the Hilton, I can identify good customer service to an even greater extent then just the regular customer. I did not receive any type of greeting or smile... More

Stayed here last week and it was a terrible experience! Strange odor in room but stayed since it was late and I was really tired. Kept waking me up during night with the odor but phone was dead so couldn't call front desk. In the morning, discovered a very "squishy" spot under a table by the window and realized it... More

Good location. Its within a 5 mile radius of the mall and other shopping centers as well as many restaurants. They also have an order in menu. Not to mention the Staff is really people friendly and they are able to help you with anything that you may need

I was in Sacto for my wife's surgery. Not knowing her discharge date, the hotel staff bent over backwards to Make sure our 2 rooms were available when we needed them, and help me coordinate family visiting at various times. They made the hotel stay a non-issue when I had so much more on my mind.

The hotel met all minimum expectations: room was spacious & clean, beds were comfortable and the wifi was free. The bathroom however was very cramped & there was almost no counter space. We were very nervous about leaving stuff in the car after reading one of the reviews and so took everything out & brought it into our room. In... More

Kinda nervous about staying because of bad reviews. But it was awesome will be back

I called on a Friday to reserve a room for a meeting, the person in charge of the meeting room rental (Horace) was very lacking in the efficiency department (exuse the sarcasm). I was told he would have the rental agreement to me within an hour, I recieved nothing for that day. I called back on Monday and left a... More

Even if you didn't smoke they charge you the $200.00 extra. Bad location. Will never go back.

Very clean very Happy. Slept soooo well in comfy beds! Pool open late also.close to all!