Got this on Priceline, which will teach me to never bid 2.5* downtown Sacramento again. Unpleasant chemical smell (to cover up cigarette smoke?) in the hallway and my room on second floor. During my stay, someone knocked on my door. Before I could get up from my chair to answer they unlocked the door and attempted to enter. Fortunately I...
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We are not too sure what chemical smell you are referring to or if another Guest was smoking in their room during your stay which is why you may have smelled someone’s smoke. We are a non-smoking hotel and a guest may have been smoking in another room near your room. I think our Housekeeping Staff might have sprayed some...
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In all my years of travel I have never once written a review on a hotel. However I am so disgusted by how I was treated at this place that I feel I MUST write this.
First of all, they state that they have complimentary parking. Yeah Sure!! It’s only free if you’re lucky enough to find a spot. Otherwise...
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Great location! The most helpful and friendliest staff we have encountered. We felt so at home that we extended our stay. The young ladies (and guys) at the front desk were very knowledgeable and helped us in every way possible and the server at the breakfast bar put smiles on our faces every morning. The hotel is within walking distance...
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Thank you Guest from Burbank California for staying with us and for sharing your experience with others here on Trip Advisor. Our hotel is very pleased that you have experienced the Service Culture that not only our staff has been trained to provide, but that they pride themselves on delivering in every department every day. As always I will share...
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Okay. Went on Travelocity to try their new hidden name hotel pricing. What a delight this hotel was. First, the bad. It was in a completely surrounded wrought iron gated building on the corner of 16th &G. Not really ajacent to anything worth patronizing.That did make us a tad uncomfortable. Now for the good. Very clean non=smoking hotel. Friendly, helpful...
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Thank you traveler fro your review on our hotel. Our hotel is always pleased to see positive comments about our guests' experiences while staying with us, as we consider this a part of our report card on how we are doing. This is also great for other potential guests to review first hand to see what we have to offer...
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So I paid for this hotel through Hotwire--t only paying $65. The saying "You get what you pay for" applies here. The location of the hotel is right down the street from the Governor's Mansion and within walking distance from the capitol building; however, it is right across the street from an abandoned motel and around the corner from a...
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Thank you traveler for your review on our hotel and we are deeply saddened to hear that you did not have a great experience when staying at our Hotel while staying with us, as we consider this a part of our report card on how we are doing. We do apologize that we are in a busy downtown metropolitan area...
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We were on a two day travel trip to southern California and got in very late, at 1am and 4:30am as our parties met up. For the group that got in at 4:30, they received a call at 9:30 from the frontdesk asking for something the frontdesk already had - their name, and through their incompetence ruining that parties sleeptime....
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Our hotel is deeply saddened when we have not delivered 100% Customer Satisfaction during any guests stay with us. I would like to let you know that I am personally going to investigate, review, and provide coaching to the front desk and the housekeeping departments for the mistakes made during your stay.
We also apologize for the confusion you had...
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After reading reviews I didn't expect much, especially after paying less than $50 via Hotwire.
The good:
- clean room
- free parking
- breakfast much better than expected
- large breakfast room
- free Wi-fi
- courteous staff
The bad:
- somewhat seedy location
- noise from sirens through the night
Compared to the other places I've stayed in...
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We are so happy to hear that not only have you chosen to stay with us once, but that out of all the Central Sacramento hotels you would stay here again.
Our staff recognizes that our downtown location has many returning business and leisure guests that call us their home away from home. We still love our first time guests...
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I stayed in this hotel for more than a week by myself. it can be very difficult when you are a solo traveler. but - the stuff there made it easier. everybody is really nice and friendly, helped a lot with everything.
breakfast is good - like Holiday Inn hotels always are. you snack machines and all kinds of vanding...
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Thank you so much for chosing to stay with us when you visited the Sacramento Area and for taking the time to post a review on tripadvisor to tell others about your pleasurable stay.
Many solo business travelers choose our hotel based on our downtown location that is surrounded by numerous restaurants within walking distance, blocks to the Convention Center,...
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I travel to Sacramento frequently. Luck to stay in some upscale hotels sometimes so this at first seemed not very nice. But the rooms are clean, the staff is very friendly. Management seemed to have excellent rapport with all staff. Breakfast was free and great, parking free. All pluses as these can easily add $50 per day or more to...
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Thank you so much for your feedback on our hotel and we are glad you chose to stay with us. Many say we are a hidden gem and once they stay with us they will return.
We pride our hotel on being very clean, comfortable, and conveniently located downtown for our travelers. We are constantly improving where we can to...
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The Hotel is smack dab in the middle of downtown Sac. There is a lot to do there. The room was great, the beds were a little on the hard side. The hotel was spotless, not a sign of dirt anywhere and the free breakfast was wonderful. This is my first time at a holiday inn express and I will...
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