Stayed here for a week of business meetings.
First checked in, staff was awesome. Room was next to elevator when I got there, so housekeeping manager came up to my room and moved me to another room. She was awesome! Inspected my room first, and then handed me the keys.
Stay was nice a quiet while sleeping, room service was...
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Hello Jakestone:
Thank you so much for the wonderful review. I immediately shared your comments with the Front desk staff, the Restaurant staff, the Executive Housekeeper along with her staff, and everyone was beeming with pride. Your comments are why we come to work every day and all of my staff asked me to respond with a great big "Thank...
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We stayed three nights at this Roseville hotel. LOVE it is completely non-smoking!! It is conveniently located near stores and restaurants. Check-in was smooth and friendly. Our room had a large flat screen TV that we could view from the hide-a-bed and from the bed. Large desk was very helpful. The continental breakfast was varied and tasty. The swimming pool...
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Hello LmCubs:
Thank you for responding to Trip Advisor regarding your stay. I was very pleased to hear that you had so many good things to say about the property and the staff. I also want to say thank you for noting the comments you had on the bed, which we recently replaced, and the shower door, which had been...
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The hotel was basically clean, but it did not seem as polished as other Springhill Suites properties. The rooms were large and comfortable enough, though the beds could have been better, and the breakfast was decent. The noise, however, was a problem. A loud family checked in after 11:00 PM, and we could hear their every move in the hall...
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Hello FCT3: Thank you very much for posting your comments about your stay. It's my team's desire to have every guest extremely satisfied with all aspects of their stay and I will share your comments with the staff so that we can make sure we focus on providing an overall great experience. Also, I am very sorry about the noise...
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Staying in Roseville is a good compromise if you don't want to pay the premium for Tahoe lodging, particularly on holiday weekends where the rooms/cabins get booked up in advance. It's still about a 90 minute drive in the morning so you will want to get up early if you want to get to the slopes before they get really...
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Hello emileeetravels:
Thank you so much for the kind words and for letting people know how easy it is to stay in Roseville and play in Tahoe. We actually have several guests who stay here as to avoid the passes at night, then get up early, have breakfast, and head to the snow. Thanks for staying and sharing.
Sincerely, Micael...
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Room are very nicely decorated. Bedding is great. Breakfast is quite alright. Only wish the spa was more open to kids (officially that is). We did not have any problems.
Hello Globe Travel2000Virginia:
I am so pleased you enjoyed your stay and I appreciate you sharing your thoughts and experience with my hotel. I hope to have you back again soon!
Best regards,
Micael Jeffries, General Manager
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The room was dirty. Found trash left over from the previous occupant! Not what I expected. Need to get your cleaning in gear, they are sleeping on the job or something!
Hello KM Pleasanton, CA.:
I just want to express my sincerest apologies for your experience and also my sincerest thanks for letting me know.
My team and I pride ourselves on our high cleanliness and high guest satisfaction awards and by letting me know of your experience, I can focus on eliminating these challenges. If you are ever back in...
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Stayed last NYE to go to the casino and came to TripAdvisor just to see if others shared my sentiments because I was planning another trip up North. The rooms were a great surprise. Very nice, clean and comfortable. The breakfast bar was more than I was expecting, so thats always a nice plus. Super close to a bunch of...
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Clean, fresh, reasonably updated rooms; overall a good stay. Was less then satisfied with the breakfast service.
Staff was friendly and helpful, and everything was clean without odors. This place uses cleaning products that don't leave lingering smells (why can't they all?). Even a thank you note on the room's desk when we checked in. This is a pleasant motel that meets my expectations of a SpringHill. It even had well-placed night lights in the bathroom. My...
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From the nicest front desk staff to the hotel breakfast, the beautifully decorated room.. we liked this place so much we extended our stay. This hotel has a mini kitchen and ample sitting room attached to the open bedroom. Two computers in lobby area. Unlimited coffee bar all day. Always a smile form the staff when you come in.
Thank you! Thank you! Thank you! Just a note to say “Thank you” for your nice comments and for telling others about my place. I will share your comments with my crew, especially the front desk, who will keep smiling and be thrilled we are reaching our goal to make you happy with your stay. I hope to have you...
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