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Holiday Inn Express Ontario Airport - Mills Mall

2.5 of 5
9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
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Holiday Inn Express Ontario Airport - Mills Mall
4.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    26
    10
    3
    2
    1
Date Rating
Albuquerque, New Mexico
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2012

Rather than a destination that is fun to stay at...this attractive property barely makes the grade of average. The staff seems so stiff, mechanical and depressed. This is an excellent property, with a terrific assortment of options within easy walking distance. Yet, it falls way, way short on giving the guest a warm and genuine caring attitude. The front desk... More

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ontario, ca.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 9 May 2012

The staff was friendly and the room was clean. I called the front desk to get a light bulb replaced and the young man who came to our room was very quick and friendly. They definitely took great care of us. Our room was very clean and just what we had asked for. We enjoyed the breakfast. Very nice breakfast... More

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Sydney, Australia
1 review
1 of 5 stars Reviewed 2 May 2012

We stayed at this hotel four times in total, but on our recent stay we had an issue with payment. We requested to pay cash which we did on our departure bet our credit card was charged as well we now have all sorts of problems with refund. Good hotel but bad experience with staff and management. We will never... More

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Templeton, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 27 March 2012

A wonderful hotel......they were able to put us all on the same floor, which was very convenient. Rooms were very modern and very clean. Bed was extremely comfortable. Front desk was very helpful to any of our needs. Hot breakfast was much better than expected. Will stay here again if we ever visit Rancho Cucamonga!

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Madison, Wisconsin
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 10 March 2012
1
person found this review helpful

We stayed there for two nights. The first night was uneventful. the second night was horrible. The room next to us was having a loud party. We called 4 times to complain. finally after the fourth time they were asked to leave, it took 45 minutes to finally leave. After the first three calls the music would go down for... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review
29 March 2012

danderism, First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 March 2012 via mobile

Very nice place. Our standard room was like a suite. It had a separate sitting area with a sofa, microwave, ref., and TV. The room is tastefully decorated with nice furniture and a comfortable bed. If you are in this area I would definitely stay here.

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Sonora, CA
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 22 February 2012

We stopped here on a quick trip to see friends and family. The room was very clean and the bed was very comfortable. Good selection of items for breakfast in a pleasant setting. Friendly staff, too. Close to restaurants and shopping. We will stay here again when visiting the area.

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Worldwide
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 22 February 2012

Nice little hotel, rooms comfortable, good internet connection, very good breakfast for the hotel class, plenty of shopping and dining places in walking distance. Front desk people unfortunately mostly incompetent or not helped by the system to solve minor problems, although some of them try real hard to be helpful.

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scottsdale
Senior Contributor
33 reviews 33 reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 11 February 2012

Very convenient to the airport and restaurants. There were no surprises. It met my very high expectations for a HIE property. I had to make two reservations for a three night stay due to a personal situation. It meant I would have to change rooms for one night. I spoke with the GM, Ms. Keesha Jones who arranged for me... More

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Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 November 2011

We stayed here while in town for a wedding from 10/28-11/1. The hotel is in a good location near shopping, restaurants and easy commute to surrounding areas. The rooms are nice, clean and updated. The breakfast was good and the dining area is large and comfortable. The staff could be a bit more friendly and accommodating but was OK. The... More

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Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

  • Holiday Inn Rancho Cucamonga
  • Rancho Cucamonga Holiday Inn
Address: 9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
Price range (per night):* INR6,049 - 7,673

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Holiday Inn Express Ontario Airport - Mills Mall
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