Stayed in room #409. Beds comfortable. Large, quiet room. Excellent desk staff. I asked for a different room after being given a room facing a freeway. Desk clerk gave me a quieter room.
Nice gym and pool area. Great location. Mall and restaurants nearby.
Carpet in room was very dirty. Rooms need to be renovated.
More
Dear Valued Guest,
I appreciate you taking a moment to record your thoughts of my hotel following your recent visit. I agree that we indeed have a great location, close to businesses, freeways, wineries etc. Our Sheraton Sweet Sleeper beds are among the finest in the industry. I am glad that you found them to your liking.
I hope you...
More
Stayed just one night after my daughter's wedding. Did not expect much but was Pleasanton-ly surprised by the nice, clean room and the friendly, helpful staff. We had breakfast in the dining room in the morning and everyone ate a lot. Good waffles!. I would definitely stay here again but one note of caution. Ask for a room facing the...
More
Dear Valued Guest,
Thank you for your kind words following your recent stay at the Sheraton Pleasanton. Please pass on all of our good wishes to your daughter and her new husband in their future lives together. I am glad that you had a comfortable stay at a time that should be memorable and free of any outside stresses or...
More
I have stayed at other locations in the area and found others to be adequate. However, when I come to the Sheraton Pleasanton, I feel like one of the family. Their staff is amazing and welcome me by name. They have a great club lounge for SPG preferred guests that offers hot breakfast as well as light dinner in the...
More
Reviewed 23 September 2010
Dear Valued Guest,
Wow! What a great endorsement! Thank you so much for the wonderful, kind words. I am very happy to hear that we are providing you with consistently good service and that you look forward to your visits. Keep on visiting. We look forward to many more opportunities to offer great service and offer our guests a "Home...
More
This is a hotel I stay at with some frequency. I am a regular visitor to Pleasanton. The Sheraton is a reliable choice that consistently provides the expected experience.
The rooms are not extraordinary, but they are nice sized and very workable. The staff is always pleasant and helpful. The restaurant works fine and room service is usually prompt. The...
More
Dear Valued Guest,
Thank you for taking the time to relay your thoughts about your visits to my hotel. We enjoy our location and the close proximity to first class shopping and transportation around the Bay Area. My team is dedicated and it is heart-warming to hear that you find them vigilant, courteous and helpful.
Please come back and stay...
More
OK - it's next door to Safeway headquarters, so could not be more convenient for a sales call. And last minute rate of $58 a great deal compared to rack rates. And the bed was surprisingly comfortable, with thick down comforters. But otherwise can't think of a reason to stay here. Deferred maintenance if you start to look close.
More
Dear Valued Guest,
I appreciate you taking the time to write a few words about your recent visit. I am glad that our great location worked well for your business needs, and that the surprisingly comfortable bed provided you with a good night's rest. Please come back and see us again and let us convince you that there are many...
More
From the moment I arrived at this hotel I felt welcomed and trully valued. The staff were the most friendly and helpful that I have ever experienced in any hotel, and I've stayed globally at quite a few.
The coffee supplied with the coffee maker was top notch, in my opinion far superior to Starbucks, however, I did not find...
More
Dear Valued Guest,
What a pleasure it was to read your extensive review of my hotel. I certainly picked up a few 'pointers' to make our guests even more comfortable for the future. Your comments about my staff are much appreciated. We do have a wonderfully friendly and attentive staff who strive to make our guest's visits as memorable as...
More
Not a tourist location but convenient to BART and east bay sites since it is right at a freeway junction. If San Francisco is your goal, you may want to stay closer in to avoid transportation issues. Service if friendly and hotel is neat and clean. Lounge is nice if a bit average in its offerings. Buffet breakfast is okay...
More
Dear Valued Guest,
Thank you for taking the time to inform us of your recent visit to our hotel and your thoughts and recommendations. We are indeed close to BART. In fact the new BART station is just a few hundred meters from the hotel and you can be in downtown San Francisco in 45 minutes, avoiding bridges, tolls, and...
More
This Sheraton has all the amenities I've come to expect from a hotel: clean bedroom, clean lobby, decent eating area, and a bar. The one way this particular hotel excels is in the attention and friendliness of the staff. I checked in and from that day on (for 2 weeks, mind you) the person who checked me in welcomed me...
More
Dear Valued Guest,
Thank you so much for your comments. We appreciate your kind words and positive feedback. We are very proud of our friendly, caring staff, and the wonderful service they extend to our guests. It is refreshing to learn that you encountered this throughout the entire two weeks of your stay with us.
Your comments regarding our elevator...
More
The room we had did not have a makeup/shaving mirror as advertised. In addition one of the lights was out in the bathroom. The room was next to the freeway which resulted in us experiencing poor sleep. Worst of all one of the elevators was out of service and resulted in long wait times to access our room and go...
More
Dear Valued Guest,
Thank you for your recent review of your stay in our hotel. I apologize for the issue with the light bulb. I hope that you notified our front desk and that we had it replaced immediately. The guest room bathrooms on our 6th floor all have the make-up/shaving mirror that you mention. These are not standard in...
More
Stayed only one night but didn't get a great impression of this hotel. The lobby looks recently renovated and is nice enough but the rooms are dated and in poor shape. Bedside lamp was broken and hanging by a cord when I walked in the room (see photo). Other fixtures were old and needed replacing and there were several stains...
More
Dear Valued Guest,
Thank you for the recent review of your stay at my property. I am very sorry to learn that the stay was less than you expected. I have had my maintenance and housekeeping teams address the items that you mentioned. There is no excuse for the lamp shade being in the state of disrepair that you found...
More
77 Reviews
47 Reviews
