If you're white you had better pay rack rate. Guy at check in was slow and unfriendly. He kept saying he couldn't find my reservation because I had booked through a third party. He kept having to track it. I offered to give him my confirmation number to speed things up but he refused. Then he photocopied my drivers license...
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I travel for Business and found a huge difference between Marriott hotels in Europe and this one in the US. The staff at the bar was very helpful and friendly. However I have left behind shirts, had to call and wait 2 days, call back to finally hear that they agree the shirts have been left behind. I ask for...
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It can be extremely upsetting to realize after leaving a hotel that you may have left behind personal items. Our staff does inspect each room after our guests leave and if any items are found, the manager is promptly notified but it is not clear where the communication has broken down regarding your shirts. We hope you'll reach out to...
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This is your typical Marriott property out in the suburbs. Unless you're doing business, or visiting friends you probably won't stay here. If you do, it is a nice property with an updated lobby. Rooms are in good condition and very clean. Service good and on par with other Marriott locations.
Free parking and free Wifi, at least for Platinum...
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Thank you for your loyalty to the Marriott Brand. It's wonderful to learn that that you enjoyed not only the benefits of Marriott Platinum membership with free parking and Internet but also comfortable accommodations and the benefits of our central location. Thank you for your review. It will be our pleasure to welcome you back again the next time you...
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As you always expect a Marriott to be clean and comfortable, this was no different. The staff was very helpful and attentive and the Hotel was VERY clean. The rooms seemed a little dated but not enough to bother me. Would recomend this hotel for sure.
We truly appreciate it when our guests take the time to let us know how their stay was at the Marriott Pleasanton. Thank you for your kind comments and recommendation and we can’t wait to welcome you back for another great stay in the future.
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Rooms are clean and while not huge are spacious enough for a weekend stay with a little one. The "help line" via phone is not! We booked this site due to the pool/hot tub and upon arrival after a long stressful drive, we quickly changed and headed to the Hot Tub. Imagine our dismay to find the bubbling, lit hot...
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Thank you for taking the time to share your opinions with us here. While we are happy you enjoyed our spacious, clean guestrooms and location, we sincerely regret that hot tub was not available during your stay. Rest assured our maintenance team will investigate this further and make any necessary adjustments quickly. It is disappointing that we may have missed...
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Stayed here one night on family business. Convenient to the highway, restaurants, shopping. This is a typical Marriott, very comfortable, clean, pleasant room, good breakfast. Wireless in the room available, but pricey. I would be happy to stay here again, next time I am in the area.
We're so glad that you loved everything about our hotel from the comfortable accommodations, to your breakfast the next day. Each guestroom offers high speed Internet access for those requiring this service with rates that are comparable to most other area hotels. We regret if this was not convenient for you, but appreciate your feedback. Thank you for such a...
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My stay at this hotel was for five nights on a business trip in January 2012. I had a corner room on the 6th floor, which included access to the concierge lounge. The room was very nice. The concierge lounge was great and offered both hot and cold items for breakfast as well as a good variety of snacks and...
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It is always nice to enjoy comfort and convenience when away from home for business! The Pleasanton Marriott wants all of our guests, whether staying for business or pleasure, to enjoy the wide array of amenities and services available. We are glad you were able to take advantage of all the concierge lounge has to offer as well as our...
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I was stunned to read some of the recent reviews of this hotel. I have stayed there on one occasion and found my stay to be a most comfortable experience. My husband travels from Texas to California on a weekly basis for business and this is his hotel of choice. From the moment he arrives, he is always greeted with...
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We are always thrilled to hear that our guests return again and again and you and your husband are certainly no exception. Whether traveling for business or pleasure, it is important that our guests feel comfortable enjoy their experience. We offer complimentary shuttle service within a 5-mile radius including destinations such as the BART train station and numerous office buildings....
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And quiet...No noise from other rooms. Nice check-in. No complaints.
We are so glad that we could comfortably accommodate you during your visit! Thank you for your review and we hope to welcome you back to the Marriott Pleasanton.
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Noise, paper thin walls and flashing lights are all you need to know about this dump. Laying in bed you can hear the adjoining rooms using the toilets (and not just the flushing), taking showers, coughing, sneezing, talking and what have you. Startling because it sounds like they are in the same room! Also, if your room faces the freeway,...
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It is extremely unfortunate that your experience was not as you had come to expect of us. We encourage our guests to share any issues during their stay, so that they may be addressed immediately. It is always our goal to ensure a pleasant and comfortable stay and we regret not having that opportunity during your visit. We appreciate all...
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