I had just stayed at the Sacramento Cal Expo Courtyard Marriott where I had the best experience in a Marriott Courtyard, and then came to Pleasant Hill where I was shocked at the conditions. The hotel was $50/night higher in price, the hotel was under total construction which I was never told about when I made my reservation, and they...
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Thank you so much for writing a response as this is the only way for our company to improve upon it's services. We are saddened to hear that you did not enjoy your stay with us. As you know we are under renovation and that does not always make the experience as pleasurable as it could be. I am sorry...
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Maybe it's the rain, but this combined with the reconstruction makes the experience miserable. We are here right now. We planned on a 4 night stay, but we will check out early. Room had only a couple towels, no shampoo. Mattress not comfortable. Last night when checkingn we asked what time was breakfast. We were told 0630-10 AM. We went...
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Thank you so much for writing a response as this is the only way for our company to improve upon it's services. We are saddened to hear that you did not enjoy your stay with us. As you know we are under renovation and that does not always make the experience as pleasurable as it could be. I am sorry...
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This courtyard is located right next to Hwy680 so it's noisy (when you open window for fresh air), otherwise you have to use the AC. Our King room w/ (full size opened) sleeper sofa was very crowded, hardly any room to move around furniture. Small room for 3 adults. Definitely not comfortable for 4 adults. At best for 2 adults...
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Thank you so much for taking the time to critique our hotel...Your experience at our hotel will be shared with our entire staff so we may improve upon the items and areas you feel we must enhance. We look forward to you and your family coming back to experience a BRAND NEW STAY! Our renovation is scheduled: November 28, 2011...
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We stayed here in July for a swim meet since they offered a discount. The front desk staff was very helpful. It was convenient being right across the street from a variety of restaurants.
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Thank you so much for taking the time to critique our hotel...Your kind words will be shared with our entire staff. I am glad you found our location centrally located to business's you could patronize. We look forward to you and your family coming back to experience a BRAND NEW STAY! Our renovation is scheduled: November 28, 2011 - February...
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I've repeatedly stayed here for business. The location is nice. The hotel is clean. Everything is in good order. I have no idea why anyone could have a problem with this facility unless they were the cause themselves. There are lots of options in the area, I choose this one for a reason.
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Thank you so much for taking time out of your busy day to write a review regarding your stay. Your kind words are much appreciated and I will share them with our entire staff. We do try our best to accomodate all guests and our goal is to exceed their expectations.
Thank you again, hope to see you back for...
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I like to stay in these types of motels that cater to business people, especially for overnight stays, because they are dependable. I know I am usually going to get a certain level of quality. This was the case here. Nice rooms, plentiful breakfast, friendly staff, and a good looking hotel. The pool and gym looked nice, but we did...
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Thank you for commenting on your most recent stay at our hotel. I do understand that some travelers are more sensitive to traffic noise and I am sorry you were unable to get a good nights rest. Next time you are in the area, please let us know and we will try and locate a room on the opposite side...
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On the way to Napa Valley, my family stayed here for the night. Hotel was decent comparing to the other Courtyards that have been renovated. The room was a little musty but not unbearable. Breakfast was included in our rate which was very nice. There are lots of restaurants and shops nearby which was also a nice plus for the...
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Thank you for your comments. We appreciate you taking the time to respond regarding your stay. Your comments will be shared with our staff in efforts to improve in areas that our guests request.
Hope to see you back for a BRAND NEW STAY!
Renovation is scheduled for November 28, 2011 - February 24, 2012.
To view the brand new...
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Arrived at Courtyard by Marriott Pleasant Hill on 8/01 /11...Getting to the Courtyard from the San Francisco airport was smooth. Easy check in. We had a king suite that overlooked the highway.This is a little noisy during the day but no problems sleeping through the night. The bed was comfortable ,room was clean . The lobbies updated decor doesn't prepare...
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Thank you for your valuable comments. We appreciate you taking the time to respond regarding your stay. Your comments will be shared with our staff in efforts to improve in areas that our guests request.
Hope to see you back for a BRAND NEW STAY!
Renovation is scheduled for November 28, 2011 - February 24, 2012.
To view the brand...
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We stayed here at the recommendation of my son who lives near here. It was close to his house. It's clean, new and in a small shopping center with RiteAid, fast food, etc. Typical Marriott--breakfast available downstairs. I'd stay here again and will. No room noise--big room. great facility. Didn't eat there however, so don't know about the food, but...
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Thank you for your valuable comments. We appreciate you taking the time to respond regarding your stay. Your comments will be shared with our staff in efforts to improve in areas that our guests request.
Hope to see you back for a BRAND NEW STAY!
Renovation is scheduled for November 28, 2011 - February 24, 2012.
To view the brand...
More
Average for a Courtyard. Staff is vey friendly and helpful. Breakfast offered good choice and presentations. Rooms had new wallpaper and carpets but old, outdated furniture. Mattress was terrible. Most bothersome is the noise. If you can see the light come through the door frame you know the hallway noise is not far behind. The hotel sits right on the...
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Thank you for your comments as they are greatly appreciated. Sorry that you experience noise during your stay. May I ask was this reported to the front desk? We always strive to accomodate all of our loyal guests and give them a good nights rest. I do hope you come back and see us. We will be undergoing a renovation...
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