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All 7 Petaluma hotels »

Sheraton Sonoma County - Petaluma

3.5 of 5
745 Baywood Dr., Petaluma, CA 94954
Hotel amenities
Ranked #3 of 7 hotels in Petaluma
4.0 of 5 stars 209 Reviews
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209 reviews from our community

What travellers say about this hotel
  • Wine country(13)
  • Very nice(7)
  • Home base(4)
  • FREE parking(4)
  • Friendly and helpful(3)
  • Front desk staff(3)
  • Hot tub(3)
  • Great location(3)
  • Next time(3)
Traveller rating
    99
    69
    25
    9
    7
Only show reviews for Family (25) | Couples (98) | Business (34)
Date Rating
prawn69
Milton Keynes, United Kingdom
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

The Sheraton Sonoma County is at the South End of Petaluma and has a marina attached. Easy access from Highway 101, with plenty of parking. I arrived on the 20th of January and immediately had two problems. Firstly the hotel was absolutely freezing, I know there weren't many guests but anytime you have to sleep in a sweater, its time... More

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1tallmom
orangevale
Senior Reviewer
10 reviews
5 of 5 stars Reviewed 8 February 2012

Great stay. We'll stay there again. Rooms were clean, quiet and well stocked. Great place. More

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CampbellSheldon
Campbell
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

We just made our second stay at this Sheraton and we got exactly what we were looking for. We got a comfortable room that was clean and was affordably priced. Yeah, I've stayed at more impressive Sheratons, but not for the price that we got at this one and this hotel easily met all of our expectations where it mattered... More

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travelr180
Dallas, Texas
1 review
3 of 5 stars Reviewed 3 January 2012

My husband and I stayed here on Dec. 23 and 24, 2011. The rooms are typical hotel rooms, I did notice a bit of mold up high in the shower, otherwise it was clean. My only complaint was the extremely rude male clerk that checked us in. No excuse to be rude to paying guests. More

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coug
Senior Contributor
21 reviews
18 helpful votes
4 of 5 stars Reviewed 26 December 2011

We spent Christmas night at the Sheraton Sonoma County. I appreciated the free parking and complimentary wine and beer in the Club Lounge. The Club Lounge snacks were very adequate and could substitute for a light dinner. Mike was the server in the Club Lounge, and was very professional and efficient. The hotel staff were very courteous and upgraded us... More

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David Scott, General Manager at Sheraton Sonoma County - Petaluma, responded to this review
2 January 2012

Thank you for your very positive review. I am very pleased you enjoyed your Christmas stay with us and I am especially glad you enjoyed our Club Lounge service. We are all looking forward to your return on your next trip to Petaluma. Happy New Year! David Scott General Manager More

Denis C
San Francisco, California
1 review
1 helpful vote
2 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

I stayed at this hotel on Tuesday this week and I think the hotel is beautiful but the customer service was not the best. Upon check in, I found a hair spray and a bag left behind by the previous guest in the room, I brought the items to the Front Desk and the guest agent just said “Thank you”.... More

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David Scott, General Manager at Sheraton Sonoma County - Petaluma, responded to this review
2 January 2012

Thank you for bringing this issue to my attention. I am sorry our housekeeping staff did not remove the previous guests hairspray and bag and our front desk staff did not respond to you with more empathy. We will discuss more suitable responses at our next staff meeting. Thanks again and I hope your stay was enjoyable otherwise. David Scott... More

Kevin D
Eureka, California
1 review
2 of 5 stars Reviewed 13 December 2011

We stayed on a Friday and Saturday night with a youth basketball team. Both nights they had Holiday parties booked in the banquet room directly below our room. On Friday when we returned to the Hotel at 9:30 their was a girl puking in the parking lot, another couple in the entrance was being escorted out by staff and yelling... More

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David Scott, General Manager at Sheraton Sonoma County - Petaluma, responded to this review
2 January 2012

I sincerely apologize for the disturbance you experienced during your stay. We were hosting several holiday parties on the weekend of your visit and the one you describe was especially challenging. We cut off liquor service to those who had too much, but some had clearly been consuming even before they arrived here. We will be sure to manage this... More

prg210
Brooklyn, NY
Senior Contributor
25 reviews
13 helpful votes
4 of 5 stars Reviewed 12 December 2011

This hotel is located right off the highway, and within a beautiful drive to Napa. I was happy with this hotel choice. It was doable to drive to Napa and Sonoma for the day and head back to the hotel at night. The hotel is clean, the staff friendly, and I also liked the food served there. More

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Mtngran
California
Senior Contributor
25 reviews
106 helpful votes
4 of 5 stars Reviewed 9 December 2011

Nice place to stay but a bit over-priced unless you can get one of their specials. Dining room crew and managers were very helpful, friendly and accomodating to those who have dietary problems. Room was comfortable, clean but heating element operation was very confusing since buttons would stick and we couldn't get hot or cold air. Problem solved by front... More

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paroncider
Oxford, United Kingdom
Senior Contributor
21 reviews
13 helpful votes
3 of 5 stars Reviewed 3 December 2011

The location can't be beat, but we had an odd first impression. The front desk staff was very helpful and courteous, but we thought it was strange that people were sat in the lobby eating. Turns out there is a taco bar at night, so if you buy a drink in the bar, you get complimentary tacos. The bar is... More

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David Scott, General Manager at Sheraton Sonoma County - Petaluma, responded to this review
5 December 2011

Hello and thank you for your comments. Yes, Friday afternoons are usually busy with our complimentary taco bar and complimentary wine tastings from a nearby winery. Regarding room service trays, this was definitely an oversite on our part and they are normally picked up three times daily. I will forward your observation on to our Room Service staff. Thanks again... More

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Sheraton Sonoma County - Petaluma Also Known As

  • Sheraton Sonoma County Petaluma
  • Sheraton Sonoma County
  • Sheraton Petaluma
  • Petaluma Sheraton
Address: 745 Baywood Dr., Petaluma, CA 94954

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Sheraton Sonoma County - Petaluma
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