December 12, 2009 Excellent customer service, four blocks from the L.A. Metro, therefore accessible to all of the city, clean, well kept, comfortable sleeping, lots of parking. Thai, Sushi, Mexican, L.A. Burger/American, restaurants nearby. It's the ease of access to all our needs this weekend, the dependable, varied breakfast and the price, that made this hotel our choice. more

I loved their free bottle water and buffet breakfast. They have plenty of parking. The staff were very helpful with directions and places to eat. Overall a very nice holiday inn and I would stay here again. more

This is a hotel best suited for a quick stopover only. While I would rate it as average, I would suggest that you give it a miss if you can find something else in the same price range. Personally, their breakfast area is pretty cramped and does not allow for comfortable seating. In addition, the hotel itself is located in... more

Upon arrival, the front desk clerk was confused about what rate to charge me, and he kept repeating the same phrase (I hope you have a nice stay) to every question I asked. I was not sure if he had a strong enough command of the English language to fully comprehend what I was saying. Thus, I finally asked to... more

Very friendly front desk. We were offered free bottled water when we checked in. There were also free apples and candies. The front desk also called our room to make sure we were happy with the room after we checked in. Free breakfast from 6:30 to 10:30. Internet access was free (both wired and wireless) and pretty fast. It also... more

My stay here was ok. Nothing too great but nothing bad either. The Good: I stayed in a king suite. There was a LCD tv where the couch was and another tv(not LCD) in the bedroom part. The front desk staff were super friendly. The young man that checked me in offered to help with my bag and called a... more

This hotel was very nice. The staff was very welcoming and the lobby was nice and cozy. The breakfast was also pretty good, and they kept open till 10:30 so that was convenient. Overall, if I were to come back to Pasadena area sometime, I would definitely stay in this hotel again. more

I've never stayed with Holiday Inn before and I was impressed by their room and service quality. I liked it that they provide firm and soft pillows in the room, and the bed was very comfortable! Everyone was very nice there. The front desk people and cleaning ladies always smiled at me and greeted me. They were also very helpful... more

I am a very frequent business traveler who has stayed at dozens of HI's all over the country. Many HI's have special rates for local businesses and universities. I am careful to ask for these rates when I check in. Here in Pasadena, though, I was told they would give me the corporate rate, then told later that evening they... more