We were displaced by the wind storm that hit our city pretty hard.the hotel gave local residents a great rate and waived the pet fee too, to help us cope with the loss of electricity for days. We have stayed here before at it's wonderful. Staying here again this weekend! More

The hotel could stand renovation in some areas, for the price TV was old, it lacks a magnifying mirror in bathrooms and private coffee percolators in rooms, and we could hear the people in the room above us moving around. But on the other hand most of the employees are super nice, friendly and willing to serve in a friendly... More

I was surprised to read the poor reports. My stay was excellent with superb service. My room was updated with a wonderful view. The spa and fitness center are well equipped. Everyone was helpful. More

Made reservations thru hotel website. Efficient check-in and valet/bellhop service. Room w/ king bed overlooking courtyard was nice. Desk chair was a little worn and squeaky. TV was old-school CRT, not flat screen. Enjoyed use of pool and well-appointed fitness center. Spa was as expected - good massage. They do offer complimentary shuttle service to anywhere within 3 miles of... More

This is a great hotel centrally located with an amazing decor and a fabulous staff who provide great service. More

That, of course, can be either good or bad, in this case both. For the most part, however, the impact has been minor. The hotel is pretty much as it was under Ritz Carlton management. For our last few visits, we have taken advantage of the concierge floor, the eighth floor, where for an extra $100 a day you have... More

We stayed at this hotel summer of 2011 (June) and had a wonderful time. Hotel staff from concierge, valet parking attendants, check-in staff were wonderful. The concierge recommended us to the best Mexican restaurant in town and we had a delicious lunch. We even had our Christmas card 2011 printed from a photo taken in front of this hotel. Thanks... More

Great Old hotel full of charm. The public areas are outstanding, the location is second to none, but the thing that really stands out is the personal friendly service of ALL of the staff from waiters to managers. Jose in reservations actually secured a specific room he thought suited me(with a patio on the horseshoe garden) and our nightly encounter... More

We made a last minute booking here after being double booked elsewhere. It was a pleasant surprise and we were so pleased to discover Pasadena. For a three night stay price worked out fairly reasonable for LA. We had breakfast one morning at the hotel, but found it very pricey. Especially when offered an orange juice on being seated, then... More